22 episodes
CX Show: Conversations on Customer Experience SaleMove
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- Business
The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
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The Effortless Member Experience
The Effortless Member Experience by SaleMove
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Going Digital First at RFG with Shannon Spotswood
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally managed hybrid RIA dedicated to supporting advisors and their clients best intentions.
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Creating Contact Center Leaders with Jim Rembach
On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platform which develops contact supervisors skill sets for highly successful front line leaders.
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The Wallet Allocation Rule with Luke Williams
In this episode of the CX Show, we speak to Luke WIlliams, Head of CX at Qualtrics, about the Wallet Allocation Rule and how businesses can gain a competitive advantage through customer experience.
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Establishing a Customer Journey Strategy with Annette Franz
In this episode of the CX Show, we speak with Annette Franz, Founder and CEO at CX Journey, Inc, about laying the groundwork for a successful customer experience strategy.
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How to Offer Amazing Customer Service with Shep Hyken
In this episode of the CX Show, we speak with Shep Hyken, Chief Amazement Officer at Shepard Presentations, about delivering an amazing customer service experience.