S1 E10: CX as a Career, Surprise & Delight, & Calculating ROI on CX with Michael Bair Down To Chat

In episode Ten of Down To Chat DTC, Eli chats with Michael Bair, the SVP of CX at FIGS. FIGS is a DTC healthcare apparel and lifestyle brand that celebrates, empowers, and serves current and future generations of healthcare professionals. 

We chatted about CX as a career, quiet quitting, shipping insurance, leading and motivating large CX teams, and calculating ROI on great CX.

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Cody: https://twitter.com/codyplof | https://www.codyplofker.com/newsletter
Eli: https://twitter.com/eliweisss | http://eliweisss.com
Michael: https://twitter.com/michaeljbair | https://www.linkedin.com/in/michaeljbair/