47 min
Transforming Restaurant Managers Into Hospitality Leaders with Jason E. Brooks Wisking it all
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- Entrepreneurship
About the Episode
In this episode, Angelo Esposito interviews Jason Brooks, a hospitality professional with over 30 years of experience. They discuss various topics related to the restaurant industry, including getting into the business, lessons learned from top brands, actionable tips for restaurant operators, and the importance of coaching as a leadership trait. They also touch on the challenges of talent acquisition and market realities, creating self-sustaining systems in restaurants, and closing the gap between customer expectations and operator execution. Jason shares his inspiration for writing his book, 'Every Leader Needs Followers,' which aims to transform restaurant managers into hospitality leaders.
Takeaways
The first emotion every human being experiences is tied to food.
Training and orientation should focus on creating an owner-like orientation and giving a big picture view of the business.
Delegation should be done strategically, considering the admin level and priority of tasks.
Soft skills are crucial in the restaurant industry, and managers should focus on building a people-centric culture.
Aligning customer expectations and operator execution is essential for driving sales and customer satisfaction.
Timestamps:
00:00: Introduction and Background
01:26: Getting into the Restaurant Business
06:05: Lessons Learned from Top Restaurant Brands
07:26: Actionable Tips for Restaurant Operators
09:50: Improving Orientation and Training
10:44: Creating Many GMs through Delegation
12:39: The Importance of Coaching as a Leadership Trait
15:28: Balancing Talent Acquisition and Market Realities
19:42: Developing Self-Sustaining Systems in Restaurants
20:40: Regression in Managers' Soft Skills
30:09: Aligning Customer Expectations and Operator Execution
42:04: Inspiration for Writing the Book
About the Episode
In this episode, Angelo Esposito interviews Jason Brooks, a hospitality professional with over 30 years of experience. They discuss various topics related to the restaurant industry, including getting into the business, lessons learned from top brands, actionable tips for restaurant operators, and the importance of coaching as a leadership trait. They also touch on the challenges of talent acquisition and market realities, creating self-sustaining systems in restaurants, and closing the gap between customer expectations and operator execution. Jason shares his inspiration for writing his book, 'Every Leader Needs Followers,' which aims to transform restaurant managers into hospitality leaders.
Takeaways
The first emotion every human being experiences is tied to food.
Training and orientation should focus on creating an owner-like orientation and giving a big picture view of the business.
Delegation should be done strategically, considering the admin level and priority of tasks.
Soft skills are crucial in the restaurant industry, and managers should focus on building a people-centric culture.
Aligning customer expectations and operator execution is essential for driving sales and customer satisfaction.
Timestamps:
00:00: Introduction and Background
01:26: Getting into the Restaurant Business
06:05: Lessons Learned from Top Restaurant Brands
07:26: Actionable Tips for Restaurant Operators
09:50: Improving Orientation and Training
10:44: Creating Many GMs through Delegation
12:39: The Importance of Coaching as a Leadership Trait
15:28: Balancing Talent Acquisition and Market Realities
19:42: Developing Self-Sustaining Systems in Restaurants
20:40: Regression in Managers' Soft Skills
30:09: Aligning Customer Expectations and Operator Execution
42:04: Inspiration for Writing the Book
47 min