Travel & Hospitality Podcast Bettina Bülte, Gerry Romanescu

Most guests give a lot of their data to hotels prior, during, and after their stay. Only a fraction is used to create a more personalised guest journey.
We discuss actionable steps for small, independent hotels without a large budget to implement towards a better use of guest data and personalised service.

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations.
Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part of Switzerland!

RESOURCES
G&B Travel and Hospitality Partners Switzerland website: [https://gnbconsulting.com](https://gnbconsulting.com)

Free initial conversation: [https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation](https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation)

THE TRAVEL & HOSPITALITY PODCAST
I'm Bettina Bülte and together with Gerry Romanescu we discuss the trends and challenges in the hotel and tourism industry. Made for hoteliers, tourism destination managers and hotel owners, our podcast brings you tangible insights from the international and regional markets that you can also apply to your business.

LIKE WHAT YOU HEAR?
Please leave us a 5-star rating on Apple Podcasts, a review and subscribe to the podcast. Thank you for your support! Rate and subscribe to Apple Podcasts here: [https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737](https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737)

This podcast is produced by Podcastliebe, your full service podcast agency. More on this: https://podcastliebe.net

Service is key! We all know that in hospitality... But how do you cultivate, foster, and maintain excellent service? We had some interesting findings in our 45 mystery shops and want to discuss good service and how to achieve it.

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations.
Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part of Switzerland!

RESOURCES
G&B Travel and Hospitality Partners Switzerland website: [https://gnbconsulting.com](https://gnbconsulting.com)

Free initial conversation: [https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation](https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation)

THE TRAVEL & HOSPITALITY PODCAST
I'm Bettina Bülte and together with Gerry Romanescu we discuss the trends and challenges in the hotel and tourism industry. Made for hoteliers, tourism destination managers and hotel owners, our podcast brings you tangible insights from the international and regional markets that you can also apply to your business.

LIKE WHAT YOU HEAR?
Please leave us a 5-star rating on Apple Podcasts, a review and subscribe to the podcast. Thank you for your support! Rate and subscribe to Apple Podcasts here: [https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737](https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737)

This podcast is produced by Podcastliebe, your full service podcast agency. More on this: https://podcastliebe.net

In this episode we want to talk about the "concept globale" or the "overarching concept" of a hotel. This is something we sometimes didn't see in hotels we visited, even though it is an integral pillar for manging a successful hotel.
Let's discuss this idea and actionable steps you can take toward formulating it, so your hotel will be stustainably profitable!

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations.
Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part of Switzerland!

RESOURCES
G&B Travel and Hospitality Partners Switzerland website: [https://gnbconsulting.com](https://gnbconsulting.com)

Free initial conversation: [https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation](https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation)

THE TRAVEL & HOSPITALITY PODCAST
I'm Bettina Bülte and together with Gerry Romanescu we discuss the trends and challenges in the hotel and tourism industry. Made for hoteliers, tourism destination managers and hotel owners, our podcast brings you tangible insights from the international and regional markets that you can also apply to your business.

LIKE WHAT YOU HEAR?
Please leave us a 5-star rating on Apple Podcasts, a review and subscribe to the podcast. Thank you for your support! Rate and subscribe to Apple Podcasts here: [https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737](https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737)

This podcast is produced by Podcastliebe, your full service podcast agency. More on this: https://podcastliebe.net

In this first episode of our mini-series, we want to discuss what impressed us most during our 45 mystery shops in the French speaking part of Switzerland. We highlight the biggest strengths of the hotels we visited and discuss the pros and cons of star ratings. Our team encountered various unique selling points hotel, so stay tuned and find out in this episode!

Welcome to our mini-series about our learnings from 45 hotels visited in secret throughout the Romandie (Vaud, Jura, Fribour and Nêuchatel). Our goal was to identify steps of the guest journey where the hotels do not meet guest expectations.
Follow us on our journey and find out, what we learnt bout the state of hospitality in the French speaking part of Switzerland!

RESOURCES
G&B Travel and Hospitality Partners Switzerland website: [https://gnbconsulting.com](https://gnbconsulting.com)

Free initial conversation: [https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation](https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation)

THE TRAVEL & HOSPITALITY PODCAST
I'm Bettina Bülte and together with Gerry Romanescu we discuss the trends and challenges in the hotel and tourism industry. Made for hoteliers, tourism destination managers and hotel owners, our podcast brings you tangible insights from the international and regional markets that you can also apply to your business.

LIKE WHAT YOU HEAR?
Please leave us a 5-star rating on Apple Podcasts, a review and subscribe to the podcast. Thank you for your support! Rate and subscribe to Apple Podcasts here: [https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737](https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737)

This podcast is produced by Podcastliebe, your full service podcast agency. More on this: https://podcastliebe.net

In dieser Folge erfahren Sie die 4 Erfolgsfaktoren, die Vermietungsplattform Airbnb zur Distribution von Hotelzimmern zu nutzen.

Dabei blicken wir auf die Vorteile und Herausforderungen, die eine Plattform wie Airbnb für den Hotelier mitbringt.

RESSOURCEN
Website “G&B Travel and Hospitality Partners Switzerland”: https://gnbconsulting.com

Kennenlerngespräch: https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation

DER TRAVEL & HOSPITALITY PODCAST
Ich bin Bettina Bülte und gemeinsam mit Gerry Romanescu besprechen wir die Trends und Herausforderungen der Hotel- und Tourismusbranche. Gemacht für Hoteliers, Tourismus Destination Manager und Hotelbesitzer bringt Ihnen unser Podcast handfeste Erkenntnisse aus den internationalen und regionalen Märkten, die Sie auch auf Ihr Geschäft anwenden können.

IHNEN GEFÄLLT WAS SIE HÖREN?
Dann hinterlassen Sie uns bitte eine 5-Sterne-Bewertung auf Apple Podcasts, eine Rezension und abonnieren den Podcast. Vielen Dank für Ihre Unterstützung! Hier bei Apple Podcasts bewerten und abonnieren: https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737

Dieser Podcast wird produziert von Podcastliebe, Ihrer Full Service Podcast Agentur. Mehr dazu: https://podcastliebe.net

Heute sprechen wir über die Herausforderungen der Ferienhäuser von Zweitheimischen und teilen unsere Erkenntnisse.

In dieser Folge sprechen wir über die Wertschöpfung von Zweitheimischen und schauen uns das spannende Thema der Preisstabilität an.

Dabei werfen wir auch einen Blick auf die negative Presse vom Verhältnis von Zweitheimischen zu Einheimischen.

Wir diskutieren, ob sich die Rolle der Zweitheimischen gerade in der Pandemie verändert hat und teilen Beispiele, die den guten Austausch zwischen Einheimischen und Zweitheimischen aufzeigen.

Gerade das Thema der Nachfolgeregelung hat sich deutlich gewandelt. Wir stellen die genauen Details dieser neuen Entwicklung vor.

Abschließend teilen wir Ideen, um das gute Verhältnis in den Orten zu fördern.

RESSOURCEN
Website “G&B Travel and Hospitality Partners Switzerland”: https://gnbconsulting.com

Kennenlerngespräch: https://calendly.com/bettina-buelte-gnb-travel-and-hospitality/free-initial-conversation

DER TRAVEL & HOSPITALITY PODCAST
Ich bin Bettina Bülte und gemeinsam mit Gerry Romanescu besprechen wir die Trends und Herausforderungen der Hotel- und Tourismusbranche. Gemacht für Hoteliers, Tourismus Destination Manager und Hotelbesitzer bringt Ihnen unser Podcast handfeste Erkenntnisse aus den internationalen und regionalen Märkten, die Sie auch auf Ihr Geschäft anwenden können.

IHNEN GEFÄLLT WAS SIE HÖREN?
Dann hinterlassen Sie uns bitte eine 5-Sterne-Bewertung auf Apple Podcasts, eine Rezension und abonnieren den Podcast. Vielen Dank für Ihre Unterstützung! Hier bei Apple Podcasts bewerten und abonnieren: https://podcasts.apple.com/us/podcast/travel-hospitality-podcast/id1586128737

Dieser Podcast wird produziert von Podcastliebe, Ihrer Full Service Podcast Agentur. Mehr dazu: https://podcastliebe.net