21 episodes

Consumer protection news, advocacy and information in Canada from the Public Interest Advocacy Centre (PIAC).

We fight for that John Lawford, Public Interest Advocacy Centre (PIAC)

    • Government
    • 5.0 • 3 Ratings

Consumer protection news, advocacy and information in Canada from the Public Interest Advocacy Centre (PIAC).

    De-Crypting Cryptocurrencies for Consumers

    De-Crypting Cryptocurrencies for Consumers

    We talk with University of Ottawa Master's in Law student, Guarav Arora, PIAC's unofficial cryptocurrencies expert after an internship at PIAC, about all things crypto and the blockchain that you wanted to know but were afraid to ask: NFTs, ICOs, metaverses, stablecoins, de-fi, DAOs and smart contracts, etc., etc. and how some of it could be used to improve financial services for consumers but how, at present, many financial and consumer risks (fraud anyone?) and regulatory challenges must be overcome first. Hopefully the first of many on this issue!

    • 1 hr 7 min
    Clearing Communications Consumers Complaints: CCTS with Howard Maker

    Clearing Communications Consumers Complaints: CCTS with Howard Maker

    Howard Maker, Commissioner of the Commission for Complaints for Telecom-television Services (CCTS), whew!, the long-named ombudsman for telecommunications and paid television services, comes on the We Fight for That podcast to describe how Canadian consumers can get free, independent help with problems they cannot work out with Internet, wireless, home phone and TV providers.

    • 1 hr 4 min
    CRTC Bad Series: What's the Hold Up? with Geoff White

    CRTC Bad Series: What's the Hold Up? with Geoff White

    Geoff White, Executive Director and General Counsel at the Competitive Network Operators of Canada (CNOC) joins us to discuss why the CRTC is so slow to issue decisions and what effect that has on all telecommunications providers, but especially smaller competitive ones, like CNOC members.

    • 1 hr 4 min
    The Promotion of Competition

    The Promotion of Competition

    We discuss competition law in Canada and how it affects consumers with Anthony Durocher, Deputy Commissioner, Competition Promotion Branch at the Competition Bureau of Canada. Turns out the Competition Bureau not only enforces the law (reviews mergers, looks for anti-competitive cartels and other acts, polices misleading advertising) but also "promotes" competition. How? Well, this includes encouraging consumers to switch service providers on key services like banking, telecommunications and insurance and by warning consumers and businesses of fraud and providing practical tips to avoid becoming a victim.

    • 54 min
    Investment Complaints: OBSI is your one-stop shop

    Investment Complaints: OBSI is your one-stop shop

    Sarah Bradley, the Ombudsman and CEO of the Ombudsman for Banking Services and Investments (OBSI) joins PIAC to talk about how retail investors in Canada can complain about their investment problems, both to their investment advisers and to the OBSI, the single-source independent investment ombudsman service. OBSI is free but needs some additional powers to make its decisions truly effective and we talk that through.

    • 1 hr 1 min
    Banking Complaints: Roadmap or roadkill?

    Banking Complaints: Roadmap or roadkill?

    We explore how consumers in Canada can make a complaint about banking services (mortgages, loans, lines of credit, credit cards, joint accounts, etc. etc.) both to their own bank and to third party ombudsmans. Sorry, did you say "ombudsmans"? Yes, I did - we have competing dispute resolution services or "external complaints bodies" in Canada. Why? No reason. But we do our best to tell you how to navigate this Kafka-esque space, what to look for and how to react.

    • 56 min

Customer Reviews

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