96 episodios

Podcast by Strikedeck & Kristen Hayer

Strikedeck Radio: Customer Success Liv‪e‬ Strikedeck & Kristen Hayer

    • Tecnología

Podcast by Strikedeck & Kristen Hayer

    Ep 95, Jim Kalbach, The Jobs to be Done Playbook

    Ep 95, Jim Kalbach, The Jobs to be Done Playbook

    Join Kristen Hayer in conversation with Jim Kalbach, Chief Evangelist for MURAL as he shares some great ideas on ways to optimize the customer experience.

    • 28 min
    Ep 94, Max Klimmek, Building & Scaling a Global CS Team

    Ep 94, Max Klimmek, Building & Scaling a Global CS Team

    Join Kristen Hayer in conversation with Max Klimmek, Global Head of Customer Success at Intercom as we talk about his approach to building the Intercom CS program to where it is today.

    • 41 min
    Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

    Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

    Join Kristen Hayer in conversation with Andrew Rowlands, Customer Success Design Lead at Telstra as he shares his approach and some of the challenges he has faced as he has taken on the task of building customer success in an organization that isn’t Software as a Service.

    • 32 min
    Ep 92, Meredith Blanchar, Focusing on Value in 2021

    Ep 92, Meredith Blanchar, Focusing on Value in 2021

    Join Kristen Hayer in conversation with Meredith Blanchar, Senior VP of Customer Success and Support at SailPoint as she talks about how Covid-19 has created a shift in customer success toward a focus on value, and how she is refocusing her team at Sailpoint on customer value as they move into 2021.

    • 25 min
    Ep 91, Carl Gold, Fighting Churn with Data

    Ep 91, Carl Gold, Fighting Churn with Data

    Join Kristen Hayer in conversation with Carl Gold, Chief Data Scientist at Zuora as he gives insight on how to collect data on, measure and address churn the right way.

    • 29 min
    Ep 90, Mel Bilge, Moving into CS Leadership Through Growth

    Ep 90, Mel Bilge, Moving into CS Leadership Through Growth

    Join Kristen Hayer in conversation with Mel Bilge, Manager, Customer Success at LearnDot as she’ll be sharing her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.

    • 48 min

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