Podcast by Strikedeck & Kristen Hayer
Ep 95, Jim Kalbach, The Jobs to be Done Playbook
Join Kristen Hayer in conversation with Jim Kalbach, Chief Evangelist for MURAL as he shares some great ideas on ways to optimize the customer experience.
Ep 94, Max Klimmek, Building & Scaling a Global CS Team
Join Kristen Hayer in conversation with Max Klimmek, Global Head of Customer Success at Intercom as we talk about his approach to building the Intercom CS program to where it is today.
Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment
Join Kristen Hayer in conversation with Andrew Rowlands, Customer Success Design Lead at Telstra as he shares his approach and some of the challenges he has faced as he has taken on the task of building customer success in an organization that isn’t Software as a Service.
Ep 92, Meredith Blanchar, Focusing on Value in 2021
Join Kristen Hayer in conversation with Meredith Blanchar, Senior VP of Customer Success and Support at SailPoint as she talks about how Covid-19 has created a shift in customer success toward a focus on value, and how she is refocusing her team at Sailpoint on customer value as they move into 2021.
Ep 91, Carl Gold, Fighting Churn with Data
Join Kristen Hayer in conversation with Carl Gold, Chief Data Scientist at Zuora as he gives insight on how to collect data on, measure and address churn the right way.
Ep 90, Mel Bilge, Moving into CS Leadership Through Growth
Join Kristen Hayer in conversation with Mel Bilge, Manager, Customer Success at LearnDot as she’ll be sharing her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.