Strikedeck Radio: Customer Success Live Strikedeck & Kristen Hayer

Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches.

Check out these links:

New Book: https://www.donnaweber.com/book

Onboarding ≠ Implementation: https://www.donnaweber.com/post/onboarding-implementation

The Neuroscience of Customer Onboarding: https://www.donnaweber.com/post/the-neuroscience-of-customer-onboarding

Don’t Let New Customers Fall Through the Cracks: Four Ways to Nail the Handoff: https://www.donnaweber.com/post/don-t-let-new-customers-fall-through-the-cracks-four-ways-to-nail-the-handoff

Join Kristen Hayer in conversation with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. talks about TAMs: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.

Kristen Hayer in conversation with Heather Matthews, Managing Director and Head of Core Platforms at Agio talks about the tactics she has used to instill strong communication skills across her team.

Join Kristen Hayer in conversation with Jim Kalbach, Chief Evangelist for MURAL as he shares some great ideas on ways to optimize the customer experience.

Join Kristen Hayer in conversation with Max Klimmek, Global Head of Customer Success at Intercom as we talk about his approach to building the Intercom CS program to where it is today.