37 min
EP 88 | Megan Murphy - How Hotjar’s VP of Product took the “Jobs To Be Done” framework to the next level, to build a customer value driven product strategy. CHURN FM
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- Business
Today on the show we have Megan Murphy, VP of Product at Hotjar.
In this episode, we talked about the importance of delighting customers in small ways no matter the stage or size of a company, how Megan took the “Jobs To Be Done” framework to the next level, and how she’s trying to build a more human product strategy at Hotjar.
We also discussed why growth at all costs can set you up for failure, how today’s product managers can keep up with change, and make sure they’re building for their customers today but at the same time future-proofing for tomorrow.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.
Today on the show we have Megan Murphy, VP of Product at Hotjar.
In this episode, we talked about the importance of delighting customers in small ways no matter the stage or size of a company, how Megan took the “Jobs To Be Done” framework to the next level, and how she’s trying to build a more human product strategy at Hotjar.
We also discussed why growth at all costs can set you up for failure, how today’s product managers can keep up with change, and make sure they’re building for their customers today but at the same time future-proofing for tomorrow.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.
37 min