Insight Track: Atrium's Interview Series Atrium

Einstein GPT, Tableau GPT, ChatGPT... Generative AI has emerged in the market with incredible buzz. But what are the real use cases and tactical approaches companies can take advantage of and employ right now? How can they plan for an increasingly AI-supercharged future? Latané Conant, Chief Market Officer at 6sense, discusses the real-world power of generative AI that sales and marketing can leverage to improve productivity, boost personalization, see measurable wins, and keep ahead of the competition.

Is CDP the new CRM? Christopher Dean, a CMT leader at Salesforce, discusses the evolution of data unification, including CRM as the canonical record of data and CDP as the action engine on top of it. In conversation, he details combining core Salesforce capabilities with communications and media industry-specific capabilities, a powerful focus on monetization for subscriber and ad sales customers, and doing more to deliver on the promise of Customer 360.

With more and more companies making the transition to the data economy, themes of quality, governance, and technological ROI take center stage. Mark Fleming, a sales leader at Snowflake, discusses the nirvana achievement of centralized data to create meaningful outcomes, the power of communication and storytelling across internal teams to bolster collaboration and buy-in, and trends around further simplification of data sharing for long-term adaptability and success.

With an adaptive mindset and diverse stakeholders around the same table, a future wherein salespeople grow alongside technology (rather than technology outpacing them) is possible. Moreover, it’s necessary. As a leader of strategic initiatives at Worldpay, Brenna Reimink discusses the importance of automation, societal changes, and combining big-picture goals and everyday realities to focus on the end user and enable shared ownership across different teams.

As the CTO of Robert Half, with more than 20 years at the company, James Johnson has overseen and championed numerous data science and AI projects at tremendous scale. With insight into what it takes to make a global deployment successful — and the competing priorities when it comes to localization and standardization — James spoke about the evolution to go faster with technology projects today, how to get products into users’ hands and not just strategize about it, and the future of effective leadership.

Salesforce analytics leader Jason Little has been in the data space throughout his entire career. Formerly at companies like Oracle and MongoDB, he’s seen firsthand the industry’s attempts at centralizing massive amounts of data. He discussed the necessary shift in focus toward the end user experience rather than on technical problems, his predictions for the future of customer communications, and what the combined capabilities of Slack and Tableau mean for us all.