SuccessAF Customer Success Podcast

In this episode, we invite Harry Wray, Global CX Strategy Director at Zendesk, to give us insights on data and how they mesh together to point us to the best customer narratives. How do tomatoes, rhinoceroses, and advertising professionals provide a different perspective? Listen to SuccessAF now!

In this episode, we invite Jovana, Head of Customer Success for Asia Pacific at Blue Prism, to delve into her learnings on Customer Orientation and how it leads to effective Customer Success.

Business acumen and professional maturity develops during your Customer Success practice. How do professionals develop business acumen to bring value to their roles and customer conversations?

In this episode, we discuss how to hone your business acumen, with some tips from Amazon's STAR method of interviewing.

High trust environments foster increased productivity and output. How do you build trust with customers to elevate relationships and conversations as a Customer Success Manager?

In this episode, we discuss about building trust internally and externally as a CSM.

In our series finale, we share our thoughts on learnings from this season, and maybe a Series 3?

In our final interview, Jonathan who is a Technical Account Manager at Gitlab discusses the technical aspects of Customer Success Management. We explore aligning business and technical requirements for a customer to achieve their desired goals and objectives.

What do Monoliths, Microservices, and Modern Lux have to do with Customer Success? Listen to this episode to find out.