EI at Work Genos International

In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner.  

As a seasoned leadership consultant, Georgia shares why she turned to Genos International for certification. Hear about her certification journey and how she promptly used her new EI tools to tackle a hospitality client’s challenge with burnout and conflict, offering valuable insights into the transformative power of EI tools in leadership development.  

Interested in Emotional Intelligence?  Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.   

Enjoyed this episode?  Leave a review below and let us know!  See omnystudio.com/listener for privacy information.  
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The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year. 

Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are shaping the future for productivity and customer service.  

Ben and Marie share the Genos International 2024 priorities and the first details of the Genos International 2024 Global Conference - happening this September in Bangkok. The Global Conference is the perfect opportunity for practitioners to expand their knowledge and connect with industry experts from around the world, hear all about it in this episode.  

Join Dr Ben Palmer, CEO of Genos International and other Certified Practitioners from around the world at this year’s 2024 Global Conference. 

 Interested in Emotional Intelligence?  Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.   

Enjoyed this episode?  Leave a review below and let us know!  

See omnystudio.com/listener for privacy information.  
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Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail and hospitality sectors.

Leadership Coach Christine Rumble reveals the essential micro behaviours for navigating the end of year mayhem – including taking adequate breaks to manage stress, being self-aware and practicing gratitude.

Christine also sheds light on using the holiday season as an opportunity to confront difficult personal situations. Dreading sitting across from your sister at Christmas lunch? Learn how to use this time for healing, initiating authentic dialogue, being future-focused and action-oriented.

Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.  

 

Enjoyed this episode? Leave a review below and let us know! 

 

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Would staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time.   

Angela Ferguson, Creative and Managing Director of Futurespace shares insights into one of her recent projects ‘The Works’, an experience centre for staff and clients of Reece. Reece is Australia's largest plumbing and supply business and its new home, 'The Works', is incredibly impressive and led to an increase in occupancy. Learn how the innovative design shows a genuine care for employees on a physical, emotional and social level - from monitoring hydration levels to getting them home in time for dinner.  

Interested in Emotional Intelligence?  Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner, or enquire about the Genos Corporate Program.   

Enjoyed this episode?  Leave a review below and let us know!  See omnystudio.com/listener for privacy information.  
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Listen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking to foster a more harmonious work environment, this episode provides valuable guidance to help you turn conflicts into opportunities for growth and collaboration. 

Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. 

Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode. 

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You see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect.

In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often sensitive and without the right training can go awry.

In this insightful episode of EI at Work, former General Manager People & Learning Centre of Expertise at Allianz Australia, Pierre De Villiers, shares the impact of unpredictable natural events on customer service staff and why empathy is essential in roles with high levels of emotional labour.

Interested in Emotional Intelligence? Learn more about Genos Emotional Intelligence, become a Genos Certified Practitioner or enquire about the Genos Corporate Program. 

Have a question? Leave us a voice message and have it answered on the next EI at Work Q&A episode. 

Enjoyed this episode? Leave a review below and let us know
See omnystudio.com/listener for privacy information.