IAOP PULSEcast IAOP PULSEcast

This is the first episode of our new series called Next-Gen Showcase hosted by IAOP's Chief Advisor of Thought Leadership, Mark Voytek where we highlight cool tools in the marketplace referencing the role they play within GBS. In this episode, Mark sits down with Kit Cox, the Founder & CTO of Enate to discuss the SaaS platform that really enables businesses to get their operational ducks in a row, giving them full visibility over their end-to-end processes so they can see where the gaps are, streamline processes, and deliver work on time while harnessing the latest automation technology and now AI, too, to help those businesses ultimately work smarter and faster and become more agile.

From OWS23

Speakers:
Peter George, Partner, Baker McKenzie
Sam Kramer, Partner, Baker McKenzie

The pandemic has had significant impact on outsourcing, particularly with respect to service delivery models and the work from home practices. In addition, the increased use of digital technologies, robotic process automation and artificial intelligence to manage pandemic risks is furthering these changes. This session examines how these changes have affected the process of negotiating Master Services Agreements and the terms and conditions that they comprise. Peter and Sam also review how changing delivery models impact security, privacy and liability allocation between buyers and providers and best practices based on what we have learned from the pandemic to future-proof outsourcing contracts.

In this episode of PULSEcast, IAOP's CEO, Debi Hamill, sits down with Susanne Richter-Wills, the VP of Partnerships EMEA at ScaleHub, to discuss crowdsourcing and the advantage of collective intelligence - both artificial and human - in bringing humans into the loop in new ways.

In the next installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat on digital technologies, transformation and what it all means for the industry's future with Vinny Sanchez, the Global Co-chair of DLA  Piper's Technology Transactions and Strategic Sourcing practice, who is highly recognized as a leading technology and outsourcing lawyer by The Legal 500 US and Chambers.

Vinny advises clients in complex technology, strategic sourcing/outsourcing  and commercial transactions, including post-contract matters that arise during these relationships such as implementation/transition challenges, governance, audits and disputes. A  significant part of his practice also includes representing clients in digital transformation programs and supply chain management, including  Nth party risk, business continuity and data and cyber risks. He also advises clients in technology acquisitions, divestitures, and joint ventures; strategic alliances and collaborations; and the commercialization of technology and data assets.

In the third installment of the 'sits down with' series, Debi Hamill, IAOP's CEO, has a chat with Sandrine Asseraf, Group Managing Director North America and ESG, Webhelp related to her specific focus on Environmental, Social & Governance (ESG). As a global outsourcer operating in over 55 countries, Webhelp is uniquely placed to implement scalable Impact Sourcing practices. Sandrine shares her experiences and addresses how to create an adaptable, impactful, and globally scalable model across multiple delivery locations.

IAOP's CEO, Debi Hamill, sits down with Kevin Parikh, CEO and Chairman of Avasant. Kevin is widely acknowledged as a global thought leader, futurist, and expert on digital business strategies, technological solutions, innovation and business transformation. An avid philanthropist, and Chairman of the Avasant Foundation, Kevin is dedicated to initiatives that support disadvantaged youth and women empowerment. Through the Foundation over 25,000 jobs have been created for youths to participate in the digital economy. 

He is a best-selling author of Digital Singularity - A Case for Humanity 

In this episode, Kevin shares a teaser into his vision for the future ahead and unveils his predictions for the future of work, and the way we live, engage and interact in what he envisions as the Imagination Age.