Insurance Banter with Burand & Borup Paul

Chris and Paul welcome back Mike Strakhov from Live Oak Bank to discuss how the hard market has impacted agency financing. You can reach Mike at michael.strakhov@liveoak.bank.

Chris and Paul are joined by Mark Angelucci, SVP and Head of the Specialty Lines division at Utica National. Mark shares trends, insights, and loss control tips on how agencies can avoid E&O claims...plus, he tells some great stories.

Chris and Paul are joined by Frank Noyes from Noyes Insurance Consulting. The conversation focuses on how an agency can create an insurance program. They discuss carrier/agency rapport, the value of creditable data, and common expectations around what success looks like,If you'd like to follow up with Frank, he can be reached at (804) 205-0548 and at www.noyesinsuranceconsulting.com.

Chris, Paul, and Connie from Exceptional Sales discuss the root causes of sales call reluctance and the need for a more strategic and research-based approach to sales. They also highlight the limitations of automated digital tools and the importance of developing strong professional relationships for referrals and support. Lastly, they emphasized the importance of effective communication, particularly in delivering bad news to clients, and the promising market conditions for new producers.

Anurag Shah from Aureus Analytics joins Chris and Paul to discuss the proper usage of AI. What role to ethics play, how is accountability measured but most of all they focus on how it is a tool to be used by humans, and NOT a substitute for humans. Highlights include a discussion around automation vs. analytics vs. AI.They touch on the regulatory environment, or lack thereof. Finally, Chris offers his first movie recommendation...and not to be outdone Anurag gives his his re...

Bob Ford joins Chris and Paul to continue the conversation around behavioral styles. In this episode they explore how to improve agency management thorough awareness of different behavioral styles among staff members.