Retail Transformation Show with Oliver Banks Oliver Banks

Dive into the future of retail with this thought-provoking episode, where you'll explore the evolving role of stores far beyond traditional sales spaces. From showrooms and delivery hubs to sustainability centers and community hubs, stores are being reimagined as multifunctional spaces that enhance customer experience and foster lasting relationships. Join Oliver Banks as he unveils the myriad ways in which modern stores are adapting to not just survive but thrive in today’s competitive retail landscape. In turn, consider how your stores can transform into a dynamic part of the retail revolution.
Listen to this podcast episode and:
Explore if the traditional role of stores is fading in modern retail.Learn how technology blends with store operations to enhance customer experiences.Understand how stores are evolving into community hubs and collaborative spaces.Discover strategies for integrating multifunctional roles into your store design and operating model to stay competitive.
Show notes are at www.obandco.uk/296.

If we focus only on creating a great customer experience in the moment, we're missing the opportunity for positive impact. This episode explores how to craft unforgettable customer interactions that forge long-term loyalty. Join Oliver Banks and discover why we must consider designing memories and how neuroscience reveals the opportunities to etch the brand into a customer's brain. The aim is to create positive, lasting impressions and avoid negative memories so that customers remember the brand fondly and choose to keep coming back for an excellent experience.
Listen to this episode and hear:
How the brain creates memories and how we can use this to our advantage. Discussion prompts to design retail interactions that turn routine outings into standout memories.How emotional connections can amplify the likelihood of forming customer memories.How to reverse the approach to avoid creating bad memories.
The full show notes are at www.obandco.uk/295.

In the complex world of retail transformation, the journey is often fraught with obstacles and challenges. This episode dives deep into the reality that transformation initiatives frequently encounter setbacks, and how these stumbling blocks are not just barriers but crucial learning opportunities. Join Oliver Banks as he unravels the intricacies of navigating change challenges. He presents three truths and plenty to reflect on about your own transformation initiatives. Whether you're starting a new initiative, rescuing a broken transformation or trying to keep a change on the path to success, this discussion shares the critical considerations of managing change in the real world.
Listen to this episode of the Retail Transformation Show podcast and discover:
Why experiencing and recognising problems in your transformation is a good situation.How the fear of failure might inadvertently be encouraging failure to occur.The three truths about transformation challenges and what you must consider in turn.
Show notes are at www.obandco.uk/294.

Retail is one of the industries with the biggest workforces and with huge volumes of customers to match. People are a vital aspect of retail. Terms like "our people are our most important asset" or "we put the customer at the heart" are often proclaimed but are at risk of being overlooked. Classic business outcomes like profit tend to fight it's way into pole position, guiding us about how we think, behave and act. To help us reflect on how we embrace humanity, Philippa White, author of Return On Humanity, joins to explain and explore what it really means to be human-centred.
Listen to this episode to discover:
Why many businesses are 'broken' right now?How a company can adopt more “human” behaviours. Why human-centric businesses are far more commercially successful.
Show notes at www.obandco.uk/293.

The world is changing, but are you changing fast enough and looking to go far enough? Plenty of companies thought they were, but they've since been consigned to the history books. Are we facing a mental block that prevents us from seeing the true transformation that's required? Retail expert and author of Leaders Leap Steve Dennis joins to explain how retailers can avoid the trap of timid transformation and instead prepare themselves for a meaningful shift.
Listen to this episode of the Retail Transformation Show and hear:
Why we're coming up against a transformation gap that we can't see. The seven mind leaps that retail leaders need to prepare for in order to lead the organisation forward. How to find the balance between timid transformation and an unrealistic moonshot. Why leaders are facing a new paradox of change. 
Find the full show notes at www.obandco.uk/292.

Dive into the dynamic world of shrink solutions to combat one of the industry's major challenges, the rapidly increasing levels of unknown loss and theft. As retail evolves, so does the challenge of managing shrink and minimising theft; from advanced detection technologies to innovative on-floor strategies, each solution offers a unique angle on preventing loss. This episode is your guide to transforming shrink management into an opportunity for growth and innovation. Whether you're combating opportunistic shoplifting or organised crime, learn how tailored and localised approaches can revolutionise your retail environment.
Listen to this podcast episode to hear:
Uncover the power of localised approaches to shrink that cater specifically to the unique challenges experienced.Discover cutting-edge technologies to prevent and detect shrink, from AI body language analysis to RFID tracking.How to support frontline colleagues to combat shoplifting and retail crime. The balance between protecting stock and maintaining a positive shopping experience.
Show notes are at www.obandco.uk/291.