The EVA podcast Chris Notter

In this episode, we sit down with Paul Cheng, Executive Director for Operations at Hactl in Hong Kong. Paul shares insights into his role and the company’s focus on maintaining operational excellence, regulatory compliance, and customer satisfaction. He discusses how Hactl adapts to industry changes, integrates relevant technologies, and offers customized solutions to over 100 clients. Paul also highlights the importance of employee engagement and the proactive approach that keeps Hactl at the forefront of the cargo industry. Join us for a deep dive into the dynamic world of cargo operations at Hactl!

In this episode, we sit down with Joanna Li, Executive Director of Commercial Business Development at Hactl, to discuss her role in maintaining and growing the customer base, pricing new products, and focusing on international development. Joanna shares insights into Hactl’s strong company culture, long-term employee retention, and the current challenges and opportunities at Hong Kong airport. Don’t miss this engaging conversation on the future of Hactl and the aviation industry!

In this episode, we're joined by Uwe Beck, MD and owner of Becon Projects, to explore the evolving landscape of terminal operations. How have opinions and expectations regarding terminals shifted over the years? What are the current critical factors and priorities? As time progresses rapidly, so does the necessity for automation, digitisation, and the enhancement of technology acceptance and usage. We'll delve into what the new generation expects and why. Uwe will emphasise the significance of having a great team with a balanced mix of skills across all areas of specialisation. We'll discuss strategies to retain good employees and ensure they feel heard and valued. Customer expectations in our industry are also evolving. We'll explore how much data and information modern facilities need to provide to meet these new demands and deliver exceptional customer service. What are the key ingredients for creating 'future-proof terminals'? We'll look at hybrid terminals that integrate e-commerce expectations with traditional handling and discuss if there's a clear guideline for this integration. Finally, Uwe will share his insights on future opportunities and challenges in the industry. Join us for an engaging and informative conversation.

In this engaging episode of the EVA podcast, host Chris Notter is joined by Dr Vandana Singh, Director of Global Key Account Management for Asia and the Pacific region at Saudi Cargo. Vandana shares her inspiring journey, from her early experiences of adapting to constant changes due to her military family background to her achievements in the cargo industry, including her notable TED Talk on embracing change and being awarded the Trailblazer Woman of the Year. They discuss the dynamic growth of India's economy, the challenges and opportunities in the cargo industry, and the critical balance between digitization and maintaining genuine customer relationships. Vandana's passion, resilience, and insights make this a must-listen episode.

Great fun with both Kristin and Uwe on how the relationship works and why did Kristin join the family business. What was the catalyst of appreciation from Uwe when he realised his daughter had what it takes and more... Working together - The advantages and the complimentary ideas and points of view. Introducing IT experience into the traditional business.

The follow-up to the origins of Awery and what the ambitions and objectives were and are. Vitaly outlines where next and why. The many challenges and opportunities to be experienced as the journey twists and winds its way through legacy activities and industry frustrations. A team that CARES and one that really looks like they are enjoying the outcomes and results of their engagement and determination to make a difference.