Vacation Rental Success Heather Bayer aka @CottageGuru

In this episode of the Vacation Rental Success Podcast, host Heather Bayer welcomes Brittany Blackman of Breathe Easy Rentals and Sean Kemper from ETI Solutions. They discuss their innovative housekeeping workshops launched in the spring in the Florida Panhandle and Orange Beach, Alabama, emphasizing the importance of housekeeping training and mindfulness in property management. Heather also shares insights from Rob Walker's book, "The Art of Noticing," and how it ties into enhancing attention and creativity in the vacation rental industry.
What You'll Discover: Housekeeping Training Initiatives: Brittany and Sean explain their approach to housekeeping workshops, highlighting the need for practical, front-line training in the vacation rental industry.
The Art of Noticing: Heather introduces concepts from Rob Walker's book, "The Art of Noticing," discussing how being more mindful and attentive can improve business operations and guest experiences.
Workshop Highlights: Learn about the unique and engaging activities used in the workshops, such as bed-making competitions and communication games, designed to foster better teamwork and attention to detail.
Challenges in Housekeeping: Brittany and Sean discuss the current challenges in housekeeping, from finding reliable cleaners to maintaining consistent quality standards, and how their workshops address these issues.
Importance of Mindfulness: Heather and her guests delve into how mindfulness practices can help property managers and housekeeping staff notice and address the small details that can significantly impact guest satisfaction.
Combining Training Programs: A teaser about potential future collaborations between Heather, Mike, Brittany, and Sean to provide comprehensive training that combines THRIVE principles with housekeeping best practices.
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Discover the THRIVE Training System and attend an information session to get your questions answered about our foundational team training: https://vacationrentalformula.com/thrive-live-webinar.

Are you listening to this podcast on the move? Get to the show notes here:
https://www.vacationrentalformula.com/VRS565

In this insightful episode of the Vacation Rental Success Podcast, host Heather Bayer sits down with Rachel Alday, co-founder of Abode Luxury Vacation Rentals, to discuss the crucial role of company culture in the short-term rental business.

Rachel shares her journey of growing a family-owned business into a highly respected company, emphasizing the importance of building a team that embodies core values and delivers exceptional hospitality. 
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Discover the THRIVE Training System and attend an information session to get your questions answered about our foundational team training: https://thrive.vacationrentalformula.com/thrive-live-webinar.

Are you listening to this podcast on the move? Get to the show notes here:
https://www.vacationrentalformula.com/VRS564

This episode is sponsored by Lodgify, an all-in-one solution that will help you start, manage, and grow your short-term rental business.

Use Code VRF10 for 10% off their Professional and Ultimate yearly plans
> Click here to visit Lodgify.com to start your free trial today
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In this episode Heather Bayer and Catherine Ratcliffe discuss the pressing issue of human trafficking within the short-term rental industry.
Catherine shares insights into the prevalence of human trafficking, including both sex and labor trafficking, and its impacts on the industry. She highlights the importance of recognizing signs of trafficking and the role of vacation rental operators in preventing these activities.
Catherine emphasizes training for property managers and staff, and the need to establish standard operating procedures to handle suspicious activities.
The discussion also covers the responsibilities of hosts in ensuring their properties do not become venues for such exploitative practices.
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Discover the THRIVE Training System and attend an information session to get your questions answered about our foundational team training: https://thrive.vacationrentalformula.com/thrive-live-webinar.

Are you listening to this podcast on the move? Get to the show notes here:
https://www.vacationrentalformula.com/VRS563

This episode is sponsored by Lodgify, an all-in-one solution that will help you start, manage, and grow your short-term rental business.

Use Code VRF10 for 10% off their Professional and Ultimate yearly plans
> Click here to visit Lodgify.com to start your free trial today
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In this episode of the Vacation Rental Success Podcast, Heather Bayer sits down with Andy McNulty, co-founder of Touch Stay. They delve into the intricacies of building and managing a remote team that spans across the globe. Andy shares his experiences and insights on fostering a dynamic and committed team culture despite the challenges of remote working. This conversation is a goldmine for short-term rental managers and hosts who aim to create vibrant and effective remote teams.
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Discover the THRIVE Training System and attend an information session to get your questions answered about our foundational team training: https://thrive.vacationrentalformula.com/thrive-live-webinar

Are you listening to this podcast on the move? Get to the show notes here:
https://www.vacationrentalformula.com/VRS562

This episode is sponsored by Lodgify, an all-in-one solution that will help you start, manage, and grow your short-term rental business.

Use Code VRF10 for 10% off their Professional and Ultimate yearly plans
> Click here to visit Lodgify.com to start your free trial today
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In this solo episode Heather Bayer delves into the transformative concepts from the book "10X is Easier than 2X" by Dan Sullivan and Benjamin Hardy. Heather shares her personal journey of embracing a 10X mindset, recounting pivotal moments in her career that led to exponential growth.
She provides practical examples and strategies for vacation rental managers to apply 10X thinking, from creating unique guest experiences to leveraging technology and forming strategic partnerships. Heather emphasizes the importance of a mindset shift, focusing on core strengths, simplifying operations, and continuously innovating to achieve significant business growth.
The episode is a motivational guide for those looking to make bold changes and elevate their vacation rental business to new heights.
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Discover the THRIVE Training System and attend an information session to get your questions answered about our foundational team training: https://thrive.vacationrentalformula.com/thrive-live-webinar

Are you listening to this podcast on the move? Get to the show notes here:
https://www.vacationrentalformula.com/VRS561

This episode is sponsored by Lodgify, an all-in-one solution that will help you start, manage, and grow your short-term rental business.

Use Code VRF10 for 10% off their Professional and Ultimate yearly plans
> Click here to visit Lodgify.com to start your free trial today
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In this episode, host Heather Bayer welcomes back Matt Landau, a seasoned mentor and coach in the vacation rental industry.
He shares insights from a transformative event he attended in Morocco, which inspired him to rethink traditional conference formats and foster deeper business interactions.
The conversation delves into the significant role of retreats in fostering personal growth and professional development. Matt highlights how well-designed, intimate gatherings can spur creativity and innovation, allowing participants to step away from daily routines and reassess their business strategies and life goals.
Matt also introduces his new venture, "Here Goes Nothin'," a series of retreats, workshops, and discussions designed to equip business leaders with the tools to navigate the future creatively and courageously. He stresses the importance of taking creative risks and stepping out of comfort zones to propel business success.
Additionally, the discussion touches on the concept of experience design, which Matt believes is crucial in planning the customer journey to enhance satisfaction and loyalty, particularly in the vacation rental industry.
The episode concludes with Heather and Matt reflecting on the need for continuous innovation and creativity to stay competitive in the rapidly evolving vacation rental market. They encourage listeners to embrace new ideas and approaches, emphasizing the importance of being open to change.
________________________________________________________________________________________________________
Discover the THRIVE Training System and attend an information session to get your questions answered about our foundational team training: https://thrive.vacationrentalformula.com/thrive-live-webinar

Are you listening to this podcast on the move? Get to the show notes here:
https://www.vacationrentalformula.com/VRS560