The Shift Control Sales Podcast Shift Control

I'm sat here waiting for an engineer to arrive to install broadband. They'll be here soon, well some time but it might not be soon at all, in fact just like last Friday, they might not arrive at all...

Spending 2 days at an exhibition in Birmingham with plenty of time to think and a cancelled flight with the Irish national air carrier of real choice - not Ryan Air - gave me some food or thought on how some of the very basic sales techniques of the past can compete with the very best the digital world has to offer

Sales momentum is critical for any business - are you able to turn the heat up when you need to or does your team operate at inconsistent levels across the year?

Would you trade of 3 hours of flow sales for a day of?

This podcast gives a brief insight into a project that I had the good fortune to work on over the last 3 years that culminated in a customer service charter.

All the good work of a business that has a clear focus on driving value through a better working relationship with customers - something that ill clearly differentiate them from their competition and help them win out in marginal situations

For so long we only thought in terms of academic intelligence. Along came Daniel Goleman and Emotional intelligence in the mid 90s and yet before in 1938 - Howard Gardner had introduced Frames of Mind: The Theory of Multiple Intelligences where he talks about multiple intelligences, 8 and how they can impact our world view and our engagement with other people.

Valuable if you have an interest in sales.

Fergal Keane is a renowned journalist, war correspondent and author of 'Madness: A memoir of war, fear and PTSD.'

Not a normal read for me but a brilliant biography and my first encounter with epigenetics and generational trauma.

And a good reason to be reminded about the importance of screening your media intake