84 épisodes
CSM Practice - The Customer Success Podcast Irit Eizips & CSM Practice
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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How Do I Deal With Challenging Customers as a CSM?
How can customer success managers enhance customer retention? In this enlightening episode, Alon Ahronberg, AVP of Customer Success at Cheq, shares invaluable insights on navigating common yet challenging customer scenarios!HIGHLIGHTS- Strategies for scaling CS teams from 5 to 30 members.- Tech stack recommendations for managing long-tail segments.- Creative solutions for common customer challenges.- The power of peer influence in customer webinars for boosting product adoption.Whether you're...
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Hyper Growth Strategies: Supercharging Customer Success Teams
Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment.Key Highlights:- Learn about Sociabble's impressive growth from 5 to 30 team members in just two years.- Elliot discusses the operational challenges encountered during scal...
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Revolutionize Your Customer Success with Generative AI
Dive into the world of innovative Customer Success strategies with Samuel Cummings III, founder of Dataplant, as he shares groundbreaking insights on scaling operations using generative AI. Discover practical tips, the importance of embracing innovation, and valuable guidance for enhancing customer outcomes. Key highlights:Samuel Cummings III shares pioneering strategies for scaling Customer Success using generative AI.The importance of taking risks and experimenting with new technologies for...
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The Ultimate Guide to Scaling Customer Success for Maximum Results
Join Irit Eizips in an insightful conversation with Christine Boermeester, Senior Director of Customer Success at Deltek. This episode delves into innovative strategies for scaling Customer Success operations, highlighted by Deltek's journey in structuring their CS team and implementing specialized roles.🔍 Key Takeaways:- Insights into building specialized roles within customer success to enhance efficiency and focus.- Strategies for structuring CS teams to support growth without sacrificing ...
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Driving Innovation in Customer Success with the 70-20-10 Methodology
What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode!Key Highlights:🔸 Explore how the 70-20-10 framework enhances change management, communication, transparency, and innovation within organizations.🔸 Discover real-world applications and success stories from industry giants like IBM, Netflix, Google, and...
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Why You Need NPS Surveys!
Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personalized Net Promoter Score (NPS) surveys and their role in transforming customer engagement and success across diverse industries.🔍 Key Takeaways:- Examination of how customized NPS surveys cater to distinct customer personas.- Discussion on aligning customer satisfaction metrics with overarching business objectives ...