In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
🔓 22: Lead with gratitude
A Thanksgiving Special: Extending gratitude and telling stories about people that changed our careers and lives forever.
🔓 21: Everybody wants the big title
A special live episode recorded at Vanilla Conversations. Erica and Brian talk about their experiences as VPs of Community and what it takes to get to that level.
🔓 20: Employees are customers, too
Enlisting, enabling, and motivating internal employees to take an active role in the success of your customer community.
🔓 19: Impostery
Erica and Brian take a break from election results to talk about imposter syndrome, mental health, and finding trusted confidants.
🔓 18: I’ll take one Culture, please
Creating a culture in and around your community. Also, epic story time with Erica and Brian — you don’t want to miss it.
🔓 17: Minimum Viable Community
In this very special episode of the pod recorded live at CMX Summit 2020, Erica and Brian walk through the finer points of launching a new community using their free Community Launch Guide.