426 épisodes

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom Intercom

    • Technologies
    • 5,0 • 3 notes

On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
🏠 www.intercom.com

    How Fin AI Copilot changes the game for support teams

    How Fin AI Copilot changes the game for support teams

    Intercom's Senior Director of Automated and Proactive Support, Ruth O’Brien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.




    Watch this episode on YouTube: https://www.youtube.com/watch?v=DV6RK_-qGkQ




    📝 Blog: https://www.intercom.com/blog/videos/ticket-welcome-fin-ai-copilot




    😁 Follow the people:

    https://www.linkedin.com/in/ruthieob/

    https://www.linkedin.com/in/olivia-witte-singarella-66458b33/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Newsletters:




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.

    https://inter.com/productpodcast




    Say hi on 👋




    Twitter: https://twitter.com/intercom




    LinkedIn: https://www.linkedin.com/company/intercom/




    Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot




    🏠 www.intercom.com

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 12 min
    Introducing Off Script: Des Traynor on the AI revolution

    Introducing Off Script: Des Traynor on the AI revolution

    This week on The Ticket we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation we’re currently experiencing.




    In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology – and very, very soon all of society at large – will certainly be going through.




    You can watch this episode on YouTube and don't forget to subscribe to our channel to be the first to see new episodes: https://youtu.be/qiWV0T0qbeY?si=jpRYLrP24KrllXjv




    Follow the people:

    https://www.linkedin.com/in/eoghanmccabe/

    https://www.linkedin.com/in/destraynor/




    Say hi 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom #product #productdesign

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 26 min
    Stacy Sherman on how to design customer experiences that drive loyalty

    Stacy Sherman on how to design customer experiences that drive loyalty

    This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout customer experience to help you get – and keep – customers, and shares her best practices for empowering your teams and creating a culture of customer excellence.




    Watch this episode on YouTube: https://www.youtube.com/watch?v=bgdilycaU68




    📝 Blog: https://www.intercom.com/blog/videos/the-ticket-cx-expert-stacy-sherman




    😁 Follow the people:

    https://www.linkedin.com/in/stacysherman/

    https://www.linkedin.com/in/bobbystapleton/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Newsletters:




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast




    Say hi on 👋




    Twitter: https://twitter.com/intercom




    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 22 min
    Fueling the AI machine with the knowledge it needs

    Fueling the AI machine with the knowledge it needs

    This week our Director of Automated and Proactive Support, Ruth O’Brien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience.




    Watch this episode on YouTube: https://www.youtube.com/watch?v=lNujY05wFAE




    😁 Follow the people:

    https://www.linkedin.com/in/ruthieob/

    https://www.linkedin.com/in/bobbystapleton/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 22 min
    How AI is transforming customer service tech stacks

    How AI is transforming customer service tech stacks

    Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. In this episode, our Director of Human Support, Bobby Stapleton and Declan Ivory, our VP of Customer Support, unpack this evolution.




    🎥 Watch this episode on YouTube: https://www.youtube.com/watch?v=n7WTkppt6pU




    📝 Blog: https://www.intercom.com/blog/videos/customer-service-tech-stack-platform-ai




    😁 Follow the people:

    https://www.linkedin.com/in/bobbystapleton/

    https://www.linkedin.com/in/decivory/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter




    Say hi on 👋

    Twitter: https://twitter.com/intercom

    LinkedIn: https://www.linkedin.com/company/intercom/




    Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin




    🏠 www.intercom.com




    #customersupport #customerservice #intercom

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 28 min
    Amplitude’s Jenna Elliott on navigating the future of customer success

    Amplitude’s Jenna Elliott on navigating the future of customer success

    Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Customer Success at digital analytics platform Amplitude, about the intricacies of driving customer success in today’s world and what the roadmap for businesses aiming to thrive in this era looks like.




    📝 Blog: https://www.intercom.com/blog/videos/amplitude-jenna-elliott-navigating-the-future-of-customer-success




    😁 Follow the people:

    https://www.linkedin.com/in/jennaselliott/

    https://www.linkedin.com/in/decivory/




    Follow our podcast:

    🍏 Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731

    🎧 https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9

    🎥 https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF

    💻 RSS Feed https://art19.com/shows/inside-intercom




    Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    • 25 min

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