44 min
Customer journey mapping at Historic Royal Palaces, with Cate Milton Skip the Queue
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- Management
In today's episode I speak with Cate Milton, Customer Experience Programme Officer at Historic Royal Palaces
Cate shares her infectious passion for customer experience, and talks us through the 6 month customer journey mapping exercise they carried out with KPMG.
In today's episode I speak with Cate Milton, Customer Experience Programme Officer at Historic Royal Palaces
Cate shares her infectious passion for customer experience, and talks us through the 6 month customer journey mapping exercise they carried out with KPMG.
44 min