We skip the formal introductions and go straight to business talking about cyber resilience. I express that when the pandemic happened there have been lots of cyber-attacks and I ask Greg what he thinks about the threat landscape of the whole cyber resilience thing. We both discuss the severity of it and whether or not MSPs should take it seriously.
Personally, Greg thinks that MSPs are aware of the threat, but are just confused about how to take the first step in their cyber resilience journey. It is also a daunting thing that even Datto, a big organisation in the channel, is also daunted by it.
We then talked about Greg’s step-by-step tips on how MSPs start with cyber resiliency. Greg says that the first tip he can give is to not rush in buying technology to try and just address cyber resiliency. Planning and conducting a review is an important first step.
Start with your people, then with your processes. Look at the gaps and then take care of the technology.
Then we continued to tackle getting the right messaging of cyber resilience to two different types of avatars, the people who want it because they are aware of the risks that are there, and the people who are aware but not enough to care because it has never happened to them. Greg then talks about the different options on how to position the messaging to the different set avatars. Some of the options that Greg mentions and explains are using the fear factor and training and education.
We also talk about how MSPs being negligent when their clients get breached. Greg says that although it can depend on disclaimers, it’s still about thinking about what the right thing is to do.
The biggest risk to an organisation is the human element, regardless of what technology it is using for cyber resilience. And a vast amount of this risk can be addressed with good training and education.
Greg and I then discuss cyber insurance. Personally, Greg believes that businesses in the next few years will be required by law to carry cyber insurance because it’s just too big a risk for the economy. We also weigh in on the topic about should or should not MSPs be regulated as a business.
To wrap up the episode, we talk about how important it is to build a relationship with your vendor and how vendors like Datto really help MSPs grow their business other than just providing solutions.
I hope you enjoyed this episode. I recommend you listen to this episode as many times as you can to get all the value that you can get so you can too, start with the first in your cyber resilience journey.
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Until next time, you look after yourself and I’ll catch up with you soon!