How to Build Customer Loyalty, With Paula Thomas CX Insider - Customer experience leaders sharing insights and ideas for customer service success

Paula Thomas, a customer loyalty expert and the podcast host of Let's Talk Loyalty, talks about the dos and don'ts when building loyalty programs. We discuss the latest Bond Loyalty Report, which introduced a new metric to predict customer spending. Greg and Paula share their favourite loyalty programs implemented by famous coffee makers. 
 
Find out more about Paula: https://letstalkloyalty.com/