Ian Trenholm: Integrity, curiosity and effective regulation Radio Ombudsman

Ian Trenholm, Chief Executive of the Care Quality Commission and Rob Behrens discuss the big issues affecting health and social care. Ian explains why integrity and curiosity are vital for effective regulation, and tells us why he thinks the Complaint Standards Framework will make the NHS complaints process better for everyone.

Note that this episode was recorded in February 2020 before the Coronavirus pandemic and lockdown.