Radio Ombudsman is our regular podcast hosted by Parliamentary and Health Service Ombudsman Rob Behrens, with lively discussion and interesting ideas. It features conversations on a range of topics including NHS investigations, good complaint handling and improving public services.
The Ombudsman makes final decisions on complaints about government departments, other public organisations and the NHS in England. We do this fairly and without taking sides. Visit our website: www.ombudsman.org.uk
Intro/outro music (Episodes 15+16): Rhys Hamilton
Intro/outro music (Episodes 7-14 and 17): Sea Shanty (Alice in Wonderland) © David Ridley https://soundcloud.com/david-ridley
Intro/outro music (Episodes 1 to 6): Trail by Nobara Hayakawa, licensed under CC 3.0 Source: http://freemusicarchive.org/music/Nobara_Hayakawa/Trail_EP/Nobara_Hayakawa_-_Trail_EP_-_Trail
Baroness Hale of Richmond: Blazing a trail and balancing objectivity with empathy in the courtroom
Baroness Hale of Richmond talks about her esteemed legal career and role as President of the Supreme Court. She explains how balancing objectivity with empathy is vital in her profession, and why diversity and inclusion begins with asking the right questions.
Lord Adebowale: Leadership, tackling health inequalities and reshaping the NHS after COVID
Lord Victor Adebowale, Chair of NHS Confederation, talks to Ombudsman Rob Behrens about the impact of COVID on the NHS and the Confederation’s plans to reshape the health and care system in its aftermath. He also discusses the role NHS leaders have to play in taking complaints seriously and in addressing health inequalities.
Dame Jackie Daniel: The challenges of being a senior leader in the NHS
Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational culture and patient safety.
Sir Robert Francis: Why listening to patients is vital to improve services
Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.
Ian Trenholm: Integrity, curiosity and effective regulation
Ian Trenholm, Chief Executive of the Care Quality Commission and Rob Behrens discuss the big issues affecting health and social care. Ian explains why integrity and curiosity are vital for effective regulation, and tells us why he thinks the Complaint Standards Framework will make the NHS complaints process better for everyone.
Note that this episode was recorded in February 2020 before the Coronavirus pandemic and lockdown.
Rafael Ribó: Championing human rights
Catalan Ombudsman Rafael Ribó shares his fascinating experience of growing up under the Franco dictatorship and a life committed to fighting injustices. Find out about his ‘double life’ as a university professor and freedom fighter, and why he thinks an ombudsman should always have enemies.