Sales, mindset, and the changing conversation on customer care - with Heather Petherick EntrepreNot Yet

So let me share a little about the importance of connection and have every conversation is an opportunity.Last week, I shared my conversation with my friend Jen Grosso from the Boldfire Institute that was part of a live chat for her awesome business group. Well… as fate would have it, in the audience of that group was a fiery character who was dropping hilarious, encouraging one-liners into the chat, cheering Jen and I on and asking thoughtful questions as the chat continued. That fiery ...