40 集
MSP Mindset with Damien Stevens Damien Stevens
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- 商業
Elevate your MSP by first elevating yourself with "MSP Mindset," the podcast crafted for MSP owners hungry for transformation. We're engaging in real conversations with trailblazers from various industries who can help you triumph over challenges and achieve ambitious dreams. "MSP Mindset" is a show of powerful discussions centered around the mindset shifts necessary to transform your life and business. Ready to go beyond the ordinary and cultivate a mindset for unparalleled success? Join us at "MSP Mindset," where every episode unlocks a new level of possibility, fueling your growth both personally and professionally.
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From Losing 3/4 of Staff and a Major Financial Crisis: How Shawn and Dave Transformed Their MSPs
In this week’s episode, Damien sits down with Shawn Walsh and Dave Cava, authors of "The Pumpkin Plan for MSPs," to discuss their journeys in the MSP industry. Shawn shares his transition from law enforcement to business leadership, while Dave recounts his rapid MSP growth (1 million revenue in 1 year) amid personal health and legal crises. They candidly discuss challenges like team management, financial struggles, and personal mindset, while also sharing how they overcame and elevated their business.
Chapters:
0:00 - Intro
1:19 - Dave’s Story
7:24 - Shawn’s Story
13:20 - Why the wrote the book
17:39 - Dave’s insane year 1&2
23:38 - Shawn’s early struggles with teams/management
33:41 - the Hamster Wheel
49:51 - Differentiation
1:04:04 - Your unique offering
1:08:11 - Come in like the expert
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Shawn: https://www.linkedin.com/in/encorestrategic/
🤝 Connect with Dave: https://www.linkedin.com/in/dave-cava-encore/
🤝Encore Strategic: https://encorestrategic.io/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
Being Resilient in Hardship, Handling Back Stabbing Employees, and Finding Unconventional Hires
In this week’s episode, Damien sits down with Sunny Kaila, CEO of IT by Design, to explore his entrepreneurial journey from a young immigrant with limited English skills to leading a nearly 1,000-employee organization. Sunny shares his experiences growing up on a farm in India, moving to the U.S., and the relentless hard work that enabled him to achieve his American dream. He discusses the challenges he faced, including starting his own business, dealing with early setbacks, and the pivotal moments that shaped his success.
Chapters:
0:00 - Intro
1:17 - Sunny’s story from immigrant to successful American Dream
20:05 - Where it all began
27:00 - Why’d you leave the “safety” of your job
32:30 - Raising children to be successful
38:18 - Transitioning away from MSP
46:06 - Early setbacks
53:52 - Noting being reactive with hiring
1:00:55 - Where to find unconventional hires
1:19:41 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Sunny: https://www.linkedin.com/in/sunnykaila/
🤝IT by Design: https://itbd.net/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
Building a Strong Team: Mastering Leadership Challenges
In this week’s episode, leadership and management expert Dave Kline offers insights into how you can elevate your leadership and management skills. Drawing from his extensive experience in top companies, Dave discusses practical strategies for hiring the right team, the importance of recruiting vs hiring, overcoming common leadership challenges, and establishing clear expectations/goals. See how to build a stronger, more effective team and elevate your MSP business to new heights.
Chapters:
0:00 - Intro
1:20 - Biggest mistakes leaders make
7:00 - How do I show clarity to my team?
12:30 - Expectations and goals for my team
23:30 - Parenting and how it applies to leadership
29:30 - Seeing both “and’s” and “or’s”
39:04 - Assessing underperformers
46:40 - Recruiting not hiring
55:47 - Am I getting in the way?
1:03:40 - How do I evaluate my leadership?
1:07:28 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Dave: https://www.linkedin.com/in/davidkline/
🤝 MGMT Accelerator: https://mgmt.beehiiv.com/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g
#msp #managedservices #managedserviceprovider -
This Sales Mindset Will Grow Your MSP
Do you ever struggle with sales? If so, Brain Gillette, founder of Feel Good MSP is sharing his story and techniques on how he, as a VP of sales, helped an MSP grow 3x in 3 years. His techniques are very different from what we've always been told... But this is the future of sales.
Chapters:
0:00 - Intro
1:17 - Brain's different path into sales
5:18 - Stop playing a role during sales
8:45 - His journey from acting to selling
13:35 - "Thick Skin" actually isn't good
19:15 - How Brian grew an MSP 3x
30:00 - Your looking for the wrong people
38:20 - Empathy in sales
1:02:10 - Biggest misconceptions MSPs have about sales
1:04:53 - Commonly accepted practices that are bad
1:08:03 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Brian: LinkedIn: https://www.linkedin.com/in/brian-gillette/
🤝 Website: https://www.feelgoodmsp.com/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
How to Differentiate Your MSP
This week on MSP Mindset, join us for a packed conversation with Kyle Christiansen, co-founder and chief Accountability Officer at Empath. In this episode, we delve into critical strategies for MSP owners, focusing on pricing and profit margins, recruiting, accountability, and sales. Improvements in these areas can help differentiate your MSP in a saturated market, leading to happier employees and a growing business.
Chapters:
0:00 - Intro
2:30 - How do I differentiate my MSP?
20:09 - How do I differentiate - Accountability
35:15 - Helping your team members get to the "majors"
40:32 - How do I differentiate myself with recruiting?
50:33 - How do I differentiate myself with sales?
58:54 - How do I price my services properly?
1:11:52 - What am I sleeping on as a MSP?
1:21:09 - Conclusion
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Kyle: https://www.linkedin.com/in/kylechx/
🖥️ Check out Empath: https://empathmsp.com/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g -
From IT Entrepreneur to Mentor: Arlin Sorenson’s Path to Helping Others Succeed
Today's episode spotlights Arlin Sorenson, a pivotal figure in the tech industry and founder of Heartland Technology Solutions and HTG Peer Groups, now known as ConnectWise Evolve. Arlin has shifted his focus from running his IT company to mentoring tech leaders and enhancing business growth through peer accountability. We'll uncover how his upbringing on an Iowa farm ignited his entrepreneurial journey, turning a hobby into a multimillion-dollar business through strategic mergers and targeting rural markets. Arlin discusses the transformative impact of peer groups on business strategy and personal development,
blending deep faith with professional guidance to help tech leaders achieve personal fulfillment and shape their legacies.
Chapter:
0:00 - Intro
1:36 - Arlin's journey into peer groups
5:25 - What is involved in a peer group?
10:57 - Having a plan and saying "no"
18:21 - Digging deeper into Arlin's HTB origins
31:36 - Why invest in HTG over your own MSP?
39:53 - Biggest takeaways from being in a peer group
56:16 - Why is Arlin's zone of genius?
1:00:46 - How do you integrate faith and work?
1:07:35 - Future challenges for MSPs?
📧 Sign up for our weekly newsletter: https://go.servosity.com/msp-mindset-news
🛫 See how Servosity can help improve your MSP: https://www.servosity.com/learnmore
🥷 Steal Servosity's process: https://www.servosity.com/process
🖥️ Checklist: Top Seven Ways Ransomware Destroys Backups https://go.servosity.com/7-ways-download
🤝 Connect with Arlin: LinkedIn: https://www.linkedin.com/in/asorensen/
🤝 Connect with Damien: LinkedIn: https://www.linkedin.com/in/dstevens
📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g