DTC Podcast DTC Newsletter and Podcast

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Hello and welcome to the DTC Podcast! Today, we’re diving into the world of upsells with Aves from Pilothouse. We'll explore how you can maximize your revenue by incorporating pre-purchase upsells into your ecommerce strategy.



Key Insights:

Importance of Upsells: Learn why upsells are crucial for e-commerce success, especially in off-peak seasons.

Effective Strategies: Discover the anatomy of a successful single SKU upsell and how to implement it on your landing pages.

Practical Tips: Get actionable advice on avoiding common upsell mistakes and optimizing your in-cart upsell offers.

Tune in to master the art of upselling and boost your e-commerce profits effortlessly!



Keywords:

upsells, pre-purchase upsells, e-commerce, average order value, AOV, Pilothouse, digital marketing, e-commerce strategy, DTC, online sales, sales funnel, conversion rate, landing page optimization, Shopify apps, in-cart upsells, product bundling, customer engagement, revenue growth, marketing tactics



Timestamps:

0:00 - Introduction

2:30 - Using Real People for Brand Credibility

4:45 - The Anatomy of a Successful Single SKU Upsell

7:30 - Pre-Purchase vs. Post-Purchase Upsells

10:00 - Case Study: Effective Landing Page Upsell

12:45 - Metrics for Scaling Upsells

15:00 - Hacking Basic In-Cart Upsells

17:30 - Apps and Tools for In-Cart Upsells

20:00 - Gamifying Upsells and Bundling

22:30 - Memes and Social Media Trends



Hashtags:

#Ecommerce #UpsellStrategies #DTCPodcast #Pilothouse #EcommerceSales #OnlineMarketing #DigitalMarketing #SEO #CustomerEngagement #SalesBoost #BusinessGrowth #MarketingTips #SocialMediaMarketing #InfluencerMarketing #AOV #EPC #DTC #DirectToConsumer #OnlineShopping #MarketingStrategies



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Hello and welcome to the DTC Podcast! Today, we’re joined by Hans Harris, Growth Director at BrüMate, the nine-figure drinkware and cooler brand, as well as Sam Barati, VP of Customer Success at Tapcart.



https://tapcart.com



We'll be diving into the strategy behind BrüMate's wildly successful mobile app, which leads all sales and distribution channels in conversion, AOV, and customer LTV.



Key Insights:

Boosting Customer Retention: Discover how BrüMate's mobile app drives additional revenue incrementally outside traditional channels, and has led to higher conversion rates, AOV, and customer lifetime value.

App-Exclusive Strategies: Learn about the app-exclusive products and promotions that have significantly driven app downloads and engagement.

Cost-Effective Engagement: Understand why push notifications via the mobile app are more effective and cheaper than traditional SMS and email marketing.

More Aggressive Acquisition: BrüMate's mobile app allows for are more reliable & efficient sales channel that has led to increases in MER



Why Listen?

Learn from a Nine-Figure Brand: BrüMate’s experience offers valuable insights for any DTC brand looking to scale.

Tactical App Strategies: Get practical tips on using mobile apps for customer retention and revenue growth.

Real-World Success: See how BrüMate’s app strategy translates into tangible business results.



Topics

eCommerce Strategy, Sales Channels, Distribution Channels, Mobile App, Customer Engagement, Conversion Rates, Average Order Value (AOV), Customer Lifetime Value (LTV), Multi-Channel Retail, Omni-Channel Marketing, Digital Marketing, Customer Experience, Push Notifications, Retention Strategy, App Downloads, Exclusive Promotions, App-Exclusive Products, Mobile Commerce, Online Shopping, Brand Loyalty, Acquisition Channels, User Experience (UX), Retail Technology, Personalization, App Engagement, Customer Acquisition Cost (CAC), Digital Sales, Growth Strategy, Revenue Optimization, DTC (Direct-to-Consumer).



Reach Out:

https://www.linkedin.com/in/sahandbarati/

https://twitter.com/HansHarrisMKTG

https://tapcart.com

https://brumate.com



Timestamps:

00:00 - Introduction

02:00 - The Rise of Mobile Apps in DTC

05:00 - BruMate’s Mobile App Strategy and Success

08:00 - The Power of Exclusive Content and Promotions

11:00 - Building a Loyal Community: The Role of VIP Groups

14:00 - Driving App Downloads: Strategies and Insights

17:00 - The Impact of Push Notifications and Efficiency

20:00 - Leveraging High AOV Items and Seasonal Campaigns

23:00 - Future Trends in Mobile Apps for DTC Brands



Hashtags:

#DTCPodcast #BruMate #Tapcart #MobileAppStrategy #Ecommerce #DTC #DirectToConsumer #AppMarketing #CustomerEngagement #BrandLoyalty #DigitalMarketing #ResilientRevenue



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In this episode of the DTC Podcast, we welcome Van Oakes, Founder of Goat Media, who has perfected the art of running successful giveaways. Van has not only helped scale Diesel Power Gear through countless, high value, strategic giveaways but also assists other brands in boosting their sales and reducing customer acquisition costs through his agency.



Key Insights:

Strategic Giveaways: Learn how to leverage giveaways, including high-value items like cars, electronics, and luxury goods, to significantly reduce customer acquisition costs and build a loyal community.

Omnichannel Marketing: Discover the importance of using multiple channels like Facebook, Google, Snapchat, and TikTok for a successful giveaway campaign.

Legal Compliance: Understand the legal requirements to ensure your giveaways are compliant and effective, including the necessity of offering an alternative method of entry (AMOE).

Influencer Partnerships: Enhance your campaign's credibility and reach by partnering with influencers.

Remarketing: Use winner content for powerful remarketing to encourage participation in future giveaways.

Why Listen:

Reduce CAC: Gain strategies to lower customer acquisition costs through enticing giveaway prizes such as trucks, Teslas, MacBook Pros, and Vision Pros.

Build Community: Learn how to engage your audience and foster loyalty through exciting giveaways.

Drive Immediate Revenue: Discover how to implement these strategies to generate immediate sales while growing your customer list.

Tune in to hear Van's expert advice on how you can implement these giveaway strategies to drive engagement, build a community, and increase sales for your brand. Whether you're new to giveaways or looking to refine your approach, this episode is packed with practical insights and actionable tips.



Episode Highlights:

The effectiveness of strategic giveaways in reducing CAC.

Integrating giveaways deeply into your sales process, such as offering additional entries for larger purchases.

Legal compliance and the importance of offering an alternative method of entry (AMOE).

Partnering with influencers for increased credibility.

The success story of a $7 million giveaway campaign featuring a $100,000 truck.

Listen now and transform your marketing strategy with these expert insights from Van Oakes.



Timestamps:

00:00 - Introduction

02:30 - The Importance of Authentic Content

05:00 - Why Brands Should Consider Giveaways

09:00 - The Giveaway Model Development

11:30 - Legal Aspects of Running Giveaways

15:00 - Best Practices for Running Giveaways

18:30 - Omni-channel Marketing Approach

21:00 - Remarketing Strategies

23:00 - Successful Giveaway Campaigns

26:00 - Tips for First-time Giveaway Campaigns

29:00 - Closing Remarks and Contacts



Hashtags:

#Giveaways #DigitalMarketing #Ecommerce #VanOakes #GOATMedia #DTC #CustomerAcquisition #InfluencerMarketing #PaidMedia #MarketingTips #SEO #BrandBuilding



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Today we're jamming with Kari from Pilothouse Google team, breaking down the full funnel she's built on YouTube ads for DTC Podcast alum, Anyday Cookware. You'll learn what kind of content works best at every stage of your funnel, as well as how to measure the true top of funnel effect your YouTube Ads have.



You'll hear:

Going All In On YouTube: Why Anyday now spends more on YouTube than Search.

Organic foundation, campaign and audience structure

Contiguous funnel that retargets viewers and clickers.

Examples of what messages work at top, bottom, and middle of funnel

Measuring it and post purchase survey extrapolation.



Timestamps:

00:00 - Introduction and Incrementality in YouTube Ads

02:00 - Importance of Post-Purchase Surveys

04:30 - Building Credibility with Real People and Influencers

07:00 - Utilizing Organic and Paid Content on YouTube

09:30 - Creating Effective Top of Funnel Content

12:00 - Transitioning from Top of Funnel to Middle of Funnel

14:30 - Measuring Engagement and Conversion Rates

17:00 - Linking Products and Monetization Strategies

20:00 - Tailoring Content for Different Stages of the Funnel

22:30 - Final Tips and Insights for YouTube Success



Hashtags:

#YouTubeAds #DigitalMarketing #FullFunnelStrategy #YouTubeAdvertising #Pilothouse #MarketingTips #YouTubeMarketing #PostPurchaseSurvey #InfluencerMarketing #SEO #OnlineAdvertising #MarketingStrategy



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Welcome to the DTC Podcast! In this episode, Kevin Gould from Glamnetic and Romain Lapeyre from Gorgias dive into the challenges and solutions of managing explosive growth in e-commerce. Glamnetic's remarkable leap to $50 million in just one year brought immense customer support demands. Discover how leveraging Gorgias’s AI-powered tools enabled them to transform their customer support into a seamless and proactive customer experience.



Key insights include:

How Glamnetic scaled customer support to handle rapid growth, achieving a 20% deflection rate with AI and aiming for 70% deflection.

Strategic use of personalized touches to boost customer loyalty.

Preparing for peak seasons like Black Friday with scalable AI-driven support.

Learn how AI and innovative customer support strategies can turn challenges into opportunities for growth and customer satisfaction.



Get proactive about your customer experience: https://partner.gorgias.com/DTCpodcast



Keywords: Customer Experience, AI, E-commerce, Glamnetic, Gorgias, Kevin Gould, Romain Lapeyre, Customer Support, Scaling Business, Customer Loyalty, Proactive Support, Black Friday Prep, Digital Marketing, Growth Strategy.



Timestamps:

0:00 - Introduction

2:30 - The Role of AI in Customer Support

4:50 - Glamnetic's Growth Story: From $1M to $50M

7:10 - Reactive vs. Proactive Customer Experience

9:00 - Using AI to Automate Customer Service

11:30 - The Impact of AI on Customer Satisfaction

14:10 - Building a Customer-Centric Culture

16:50 - Enhancing Customer Experience with Personalized Gifts

19:00 - The Future of Customer Experience with Persistent AI

22:00 - Preparing for Q4 and Black Friday/Cyber Monday

25:00 - The Future of Voice and AI in Customer Support

27:30 - Final Thoughts and Upcoming Events



Hashtags:

#CustomerExperience #AI #Glamnetic #Gorgias #Ecommerce #DTC #CustomerSupport #AIAutomation #EcommerceGrowth #CX #CustomerService #BlackFriday #CyberMonday #Podcast #TechInnovations #FutureOfCX



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On this week's DTC Podcast, Anna Harman, co-founder of Studs, discusses the inspiration behind starting the company and the need for an alternative to traditional piercing options. She explains the superiority of needle piercing and the challenges of opening the first studio. Anna also highlights the importance of branding and creating a unique retail experience. She shares how Studs pivoted to e-commerce during the pandemic and the role of word-of-mouth marketing in their growth. Anna discusses the concept of the Earscape and pioneering new piercing trends. She emphasizes the importance of customer retention and the future growth and expansion of Studs.



https://Studs.com



Takeaways

Studs was created to provide an alternative to traditional piercing options, offering a safe, affordable, and inclusive experience.

Needle piercing is superior to gun piercing as it is sterilizable and allows for more unique and intricate piercings.

Studs focuses on creating a unique retail experience with chic, modern studios and a strong emphasis on customer service.

During the pandemic, Studs pivoted to e-commerce and saw success by leveraging organic and direct traffic.

The concept of the Earscape, combining piercings and curated earrings, has resonated with customers and contributed to Studs' growth.



Timestamps:

00:00 - Introduction

02:00 - Launching the Studs Mobile Piercing Studio

04:30 - The Story Behind Studs: From Idea to Reality

07:00 - Creating a Unique Retail Experience

10:00 - Overcoming COVID-19 Challenges

12:30 - The Rise of the Earscape Trend

15:00 - Marketing Strategies and Brand Partnerships

17:30 - Studs' Growth and Expansion Plans

20:00 - The Role of Influencers in Brand Growth

22:30 - Future Goals and Exciting Plans for 2024



Hashtags:

#DTCpodcast #StudsPiercing #AnnaHarman #EarPiercing #Entrepreneurship #RetailInnovation #Earscape #BrandBuilding #MarketingStrategies #COVID19Challenges #BusinessGrowth #InfluencerMarketing #Ecommerce #DirectToConsumer #StartupSuccess



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