5. Cath Bellchambers on Empowering Your Staff and How to Identify Gaps in the Market That Bad Review with Adrian Easdown

This week’s episode of That Bad Review is all about the human element. From training practices to empowerment to how to approach guests and, ultimately, to life philosophy, this episode covers a lot of ground. My guest is Cath Bellchambers – hospitality trainer and motivational performance coach. Cath is an absolute burst of energy. She’s a pleasure to speak with ... Read More