26 min
Episode 44: Transforming Insight at Transport for London Transforming Insight Podcast
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- Marketing
Episode 44 of the IMA's Transforming Insight podcast is now available. In this extended episode, James talks to Renate Brockes, Customer Insight Lead at Transport for London.
Renate brings us on her journey from her initial role in market research at the Met Police to leading TFL's Insight team. Renate reflects on her experience of guiding a team through multiple organizational restructures and the complexities of public service. Sharing her aspirations for the team, the importance of collaboration and stable and clear direction is discussed.
Taking a look at the challenges the pandemic brought to public transport Insights, Renate shares her pride in her team for their ability to flex when Insight became the most valuable commodity to the business at that time.
Renate also shares her experience and advice for being a leader in an Insight team.
Please listen to find out more!
Episode 44 of the IMA's Transforming Insight podcast is now available. In this extended episode, James talks to Renate Brockes, Customer Insight Lead at Transport for London.
Renate brings us on her journey from her initial role in market research at the Met Police to leading TFL's Insight team. Renate reflects on her experience of guiding a team through multiple organizational restructures and the complexities of public service. Sharing her aspirations for the team, the importance of collaboration and stable and clear direction is discussed.
Taking a look at the challenges the pandemic brought to public transport Insights, Renate shares her pride in her team for their ability to flex when Insight became the most valuable commodity to the business at that time.
Renate also shares her experience and advice for being a leader in an Insight team.
Please listen to find out more!
26 min