12 min
MBA1781 Should You Outsource Customer Support The $100 MBA Show
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- Careers
As your business scales, you’ll need more customer support. There are companies out there that can handle it for you.
Easy, right?
Just pay a fee, and let someone else answer questions, troubleshoot, and otherwise deal with your customers for you. But is it a good idea? By outsourcing support, do you give up something besides the workload?
We approach this issue a little differently in our company.
Today, we discuss the up-and-downsides of farming out your support. We'll explain why some companies need to do this, what they get out of it, and what they lose. We'll also share our own approach to support, and why it's been so crucial to the success of our business.
Listen in, and decide what's best for you. Click Play!
As your business scales, you’ll need more customer support. There are companies out there that can handle it for you.
Easy, right?
Just pay a fee, and let someone else answer questions, troubleshoot, and otherwise deal with your customers for you. But is it a good idea? By outsourcing support, do you give up something besides the workload?
We approach this issue a little differently in our company.
Today, we discuss the up-and-downsides of farming out your support. We'll explain why some companies need to do this, what they get out of it, and what they lose. We'll also share our own approach to support, and why it's been so crucial to the success of our business.
Listen in, and decide what's best for you. Click Play!
12 min