Senior Care Is A Team Effort Katherine Wells

After reading an article stating that America needs grief leadership, our CEO, Katherine Wells, thought that would be an interesting topic to share on our Serenity Moments show. So we invited the best person we know to lead people through grief – Jamie Sarche. Jamie has a TED Talk about grieving and the taboo topic of death. She is a high-energy activist who takes action when she see something needs to be changed.

We are thrilled to speak with Jamie today about grief leadership, and an upcoming Expert Webinar Series.

Let's Talk About Grief Leadership

In this episode, we talk with Jamie Sarche, Director of Pre-Planning for Feldman Mortuary, TED Talk presenter, and taboo-tackler.

Watch or listen to learn about:


Three crucial conversations we all must have

Grieving in a COVID world

Life, Legacy and Longevity


"In a COVID world, we are grieving so many losses in our daily life. It isn't just about losing a person to death, but it can be about losing a job, or not seeing family during the holidays, and it's important to acknowledge it and allow ourselves to feel it."   Jamie Sarche, Director of Pre-Planning, Feldman Mortuary

The Eden Alternative has been undergoing some big changes to modernize. While their mission remains the same – to create quality of life for Elders and their care partners wherever they may live – the team has been working to solve industry problems before they become problems.

With well-being of our Elders at the core, this forward-thinking organization has a great philosophy to share. And Serenity Engage is proud to be a Value-Added Partner with the Eden Alternative.

Let's Talk About Well-Being In Senior Care

In this episode, we talk with Jill Vitale-Aussem, CEO of The Eden Alternative and author of Disrupting The Status Quo In Senior Living: A Mindshift. Watch or listen to:


Learn what the Eden Alternative is and how they impact the lives of Elders globally

What three things make up the bulk of suffering among our Elders

How Serenity helps alleviate that suffering


"We're seeing that the things that create well-being for our Elders also have a positive impact on infection control. Our power-partnership with Serenity Engage supports many of the domains of well-being, especially freedom from anxiety and stress. " ~Jill Vitale-Aussem, CEO of The Eden Alternative, Author, and Senior Living Innovator

Get your free eBook, Building Trust: Staff & Family Communication In The First 14-Days.

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When Tracie Corner had to move her mother into residential care, it was heartbreaking. Having a poor experience, including how lack of communication, she was then faced with finding a new community for her mom. Fortunately, Sevens Residential Memory Care was a great fit for Tracie’s mom. In any situation, but especially when you’ve had a bad experience once, having strong communication with the staff and knowing about your loved one’s day is essential. Watch this episode to hear about Tracie’s journey and how Seven’s Co-Administrator, Arieal Morrow, have developed a trusted partnership.

Let's Talk About Memory Care
In this episode, we talk about the journey of transitioning a loved one into residential care, including:


The family experience of long-term senior care
What to ask when evaluating long-term care
How to determine if the community will be a good fit
Why asking for regular communication is essential for the staff, family and the older adult

"My mom relies on me. I moved her out of the first facility partly because they promised they would provide me with updates on how she was doing. But I almost never received them. The whole concept of 'we'll keep you posted' was broken." ~Tracie Corner, Family Caregiver

"Serenity has become an essential tool we use to keep families informed and up to date on their loved ones daily routine. It fosters better communication to keep families and staff equally engaged with residents' care by facilitating fast, easy check-ins. Serenity has also given families the ability to reconnect with their loved ones in a time that is both challenging and unprecedented." ~Ariel Morrow, Co-Administrator, Sevens Residential Memory Care



Get your free eBook, Building Trust: Staff & Family Communication In The First 14-Days.

Download eBook

Before, during, and after COVID, communication and building trust with families is important. Now is the time for even more effective and inclusive communication.  We must ensure that we have proper communication programs and protocols.  Done are the days of just flying by night and hoping we have great communication.  Great communication starts with an amazing plan.  Join us as we share the template for an amazing communication plan for new residents!

In this episode, we hear from two social workers at Dignity Hospice about:


How social workers help families during hospice care
Why hospice isn’t always about sadness
How hospice supports families during and after a loved one passes

To add a little levity to the conversation, we had some fun with dogs on our Facebook Live discussion today. I asked my beautiful guests, Sydnee Worth and Megan Carothers of Dignity Hospice to put their dogs on camera before we got started.

Because pets can be such good therapy, and every dog needs to be on at least one video call during COVID!

Today we talk with Taylor Hulett, Communications Manager at Applewood Our House, about how staff and family are more connected than ever. He shares stories about staff members playing 'virtual charades' with the resident and family through Serenity Engage, and how families are able to have greater insight into the incredible care provided to their loved one daily.