245 episodes
Become Your Own Boss: Tips for Starting and Growing Your Own Small Business Monica Allen
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- Business
Dive into entrepreneurship with Monica Allen, an entrepreneur with over 20 years of business ownership. This podcast is for you if you desire to start your own business & defy the odds of failure or you are less than 5 years into your business & desire to grow your revenue and profit. Learn from diverse entrepreneurs and experts about marketing, team dynamics, finances, social media, and more. Entrepreneurship might feel isolating at times, but with this podcast by your side, you'll never walk alone. Elevate your business game and master your entrepreneurial life and truly become a BOSS. Support this podcast: https://podcasters.spotify.com/pod/show/becomeyourownboss/support
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199 - Five Secrets to Creating Raving Fans
In this episode, Monica discusses additional tips for delivering exceptional customer service, building on last week's discussion. Establishing a culture of service excellence within your organization begins with defining core values that promote exceptional service and aligning your team around them. Sharing a clear vision for your company's future ensures everyone is working towards a common goal, fostering unity and purpose. There's so much more to unpack in this episode to help guide you and your business in providing customer service that is memorable and helps grow your business.
Episode Quote: The most unhappy customers are your greatest source of learning. ~Bill Gates
Check out Zeus' Closet's Core Values
Helpful Entrepreneurial Resources from Become Your Own Boss:
Grab the FREE ebook: 11 Secrets to Small Business Success
Join the Become Your Own Boss Facebook Group
Get your Become Your Own Boss Planner
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Send in a voice message: https://podcasters.spotify.com/pod/show/becomeyourownboss/message
Support this podcast: https://podcasters.spotify.com/pod/show/becomeyourownboss/support -
2 MINUTE TAKEAWAY - Sales Person vs. Sales Professional...What's the Difference?
You can learn something from everyone. A customer who's business focuses on sales defines the difference between a sales person and a sales professional while speaking with Monica a few weeks ago. She wanted to share that client's thoughts and what it ultimate means when you are building your business. Tune in. It only takes 2 minutes.
Helpful Entrepreneurial Resources from Become Your Own Boss:
Grab the FREE ebook: 11 Secrets to Small Business Success
Join the Become Your Own Boss Facebook Group
Get your Become Your Own Boss Planner
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Send in a voice message: https://podcasters.spotify.com/pod/show/becomeyourownboss/message
Support this podcast: https://podcasters.spotify.com/pod/show/becomeyourownboss/support -
198 - What is the True Heartbeat of Your Business?
Discover the heartbeat of every successful business with Monica as she discusses what makes up exceptional customer service. From creating unforgettable first impressions to fostering lasting relationships, each segment unveils actionable insights to elevate your business. Learn effective communication techniques, navigate customer complaints with grace, and strike the perfect balance between personalization and scalability. Tune in for practical advice, inspiring anecdotes, and a roadmap to becoming your customers' top choice. Don't miss out on this essential guide to building a customer-centric company that stands the test of time.
Episode Quote: Customer service shouldn’t just be a department, it should be the entire company. ~Tony Hsieh
Helpful Entrepreneurial Resources from Become Your Own Boss:
Grab the FREE ebook: 11 Secrets to Small Business Success
Join the Become Your Own Boss Facebook Group
Get your Become Your Own Boss Planner
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Send in a voice message: https://podcasters.spotify.com/pod/show/becomeyourownboss/message
Support this podcast: https://podcasters.spotify.com/pod/show/becomeyourownboss/support -
2 MINUTE TAKEAWAY - The Real Role of Sales
Discover the golden rule of sales that even the pros sometimes miss! In this week's 2-Minute Takeaway, Monica shares how helping your customers find the right solution can transform a no into a future yes—even if it's not with your product!
Tune in to learn why thinking outside your offerings not only builds trust but can also unlock doors to unexpected sales and referrals. Don't miss these insights that could redefine how you approach sales and customer relationships. Tap play now—your next big sales strategy awaits!
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Send in a voice message: https://podcasters.spotify.com/pod/show/becomeyourownboss/message
Support this podcast: https://podcasters.spotify.com/pod/show/becomeyourownboss/support -
197 - Designing Success: From Side Hustle to Full-Time Passion with Octavia Warren
This episode is a must-listen for anyone interested in the dynamics of entrepreneurship and the strategic insights needed to excel in business. Monica welcomes Octavia Warren, highlighting her evolution from a graphic design enthusiast to the founder and Chief Creative Officer of Creative Juice. They explore the significance of informing your network about your entrepreneurial endeavors, the critical role of establishing core values within a business, and the necessity of appropriate pricing strategies to manage demand and facilitate growth. Additionally, they discuss the learning curve for entrepreneurs without generational business guidance and the balance between maintaining a side hustle and scaling to full-time entrepreneurship.
Episode Quote: You can’t be successful in business without taking risks. It’s really that simple. ~Adena Friedman
Octavia Warren founder & Chief Creative Officer of Creative Juice
E-mail: octavia@itscreativejuice.com
Website: https://itscreativejuice.com/
Instagramhttps://www.instagram.com/itscreativejuice/
LinkedInhttps://www.linkedin.com/in/octaviajgilmore/
Become Your Own Boss Resources:
Grab 11 Secrets to Small Business Success
Join the Become Your Own Boss Facebook Group
Get your Become Your Own Boss Planner
Helpful Entrepreneurial Resources from Become Your Own Boss
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Send in a voice message: https://podcasters.spotify.com/pod/show/becomeyourownboss/message
Support this podcast: https://podcasters.spotify.com/pod/show/becomeyourownboss/support -
2 MINUTE TAKEAWAY - Don't Get too Comfortable
As small business owners, I don't think we have the luxury of getting comfortable or becoming complacent, but large companies will allow their teams to rest on their laurels. They get comfortable in their success and size.
Become Your Own Boss Resources:
Join the Become Your Own Boss Facebook Group
Get your Become Your Own Boss Planner
Helpful Entrepreneurial Resources from Become Your Own Boss
Grab 11 Secrets to Small Business Success
Ways to reach Monica:
Instagram: @becomeyourownbosspodcast
Email: monica@monicaallen.com
Feel free to email me with questions or thoughts around starting and growing your business.
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Send in a voice message: https://podcasters.spotify.com/pod/show/becomeyourownboss/message
Support this podcast: https://podcasters.spotify.com/pod/show/becomeyourownboss/support
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