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24x7 Advantage Spins Up Customer Support that an MSP was able to offer a client in need

Michelle Fiegehen of 24x7 Advantage is back this week, this time with a case study. In the previous podcasts we heard about SOC, outsourcing and more. This time we hear how customer service could be something an MSP could offer as a resale offering. Michelle’s company has deep resources that can spin up a curated service, where the MSP simply had to walk their client over to a new white labeled customer service program, that replaced a troubled vendor, and created a friction free win for the MSP.

Visit www.24x7advantage.com

Save money. Make money. Save time. These are the three big reasons most businesses buy a product, a service or even hire a person. Sometimes hidden behind those big three is productivity. Teams is being adopted by organizations, and Momentum not only wanted to help their clients do Teams, but to do Teams better. Too realize productivity. In this podcast Rick Garcia of Momentum shares with us his journey, as a founder of G12, and now, through Momentum’s acquisition of G12, a part of Momentum’s quest to help companies get the most from Teams. “Our job really is to communicate with the enterprises, to communicate with businesses, share with them what Microsoft Teams is capable of. We've got a plethora of UC platforms as well, but Microsoft Teams right now, if you look at it from a productivity perspective, cost perspective, and just feature tool set, this is quite impressive.”

Visit https://gomomentum.com/

“It's really the spirited discussion around connectivity solutions that's going to drive value for viewers,” says Lauren Malhiot, Director of Product-Led Growth and Technical Marketing at Massive Networks. “The audience can expect us to touch on the things that have been on their mind lately, including edge computing, AI's impact on networking, and where the networking industry is headed.”

According to Lauren, “Massive Networks is bringing together some of the most knowledgeable networking experts all in one place, which means we have so many different viewpoints colliding to give you the most well-rounded view of the industry. We'll be talking about everything from downtime concerns to hidden costs of connectivity. Combine that with our Rebel Alliance theme, and it's going to be a good time all-around.”

The panel includes, Mark Thiele, Lauren Malhoit, Kevin Flake, James Coberly, Joe Onisick, and Robert P Boles.

Learn more https://www.linkedin.com/events/7186766329016647680/comments/

In a leaner environment, optimization matters

“This is a game of workflow automation and data.” says CEO & Co-Founder Dennis Thankachan as he discusses telecom vendor management and network cost optimization “And when it comes to workflow automation and data, computers will do this job better than my brain and a pen and paper can. And that's the whole thesis we've undergone with Lightyear.”

Lightyear returns to the TR podcast to discuss the latest enhancements to their rapidly growing software, launched in 2019. In just 10 minutes, CEO & Co-Founder Dennis Thankachan, covers new product releases that systematically identify enterprise network cost optimization opportunities. Plus, get a glimpse of these features in action with a quick walkthrough of the product.

Topics include the Network Inventory Manager, Bill Consolidation, and the Lightyear API.

Resources:

Explore more in Lightyear's Upcoming Webinar: Diving into the Latest Product Releases
Learn more at https://lightyear.ai/
Read more from Dennis Thankachan

“One thing I learned is our industry sometimes treats our customers very poorly, especially in the aspect of service,” says Dean Simon. “You know, usually when you call into a service of a large provider, you have a minimum hold of 30 minutes to 45 minutes. You get transferred around a few times, and then finally you're talking to somebody and it's an offshore, you know, support person when you have those challenges of communication. So, you spend half of your time on hold, you know, waiting for technology support than actually getting things done. And that's the one thing I wanted to change with line one. I want it to be more of a boutique service provider to our customers to where they can instantly get service on demand 24/7 without that hold time.”

In this podcast we learn how Dean took those observations and that determination to make a change. Dean outlines how LineOne is different.

Visit https://line.one/

Everyone has been to one of those conferences where advice on marketing has been offered. Sticky. Relevant. Brand. Many in our community of MSPs and Channels take or make some small steps, but soon the weight of the needs of the day crowds in. However, in this podcast we learn how being both an indispensable and future ready brand has a new urgency. Faced with service price deflation and AI, Mitch Duckler says that establishing brand difference and brand indispensability, is more pressing than ever. Mitch offers a broad overview of the challenge and begins a discussion on the way forward. Mitch offers two books on the topic and offer consultation services. He has worked for household brands, including Coca-Cola and Univeler.

Visit www.fullsurge.com