7 episodes

WHERE THE NEEDLE LANDS is released on the last Friday of each month. A co-hosted show by Geraldine Magnier and Mahima Badsra, where we speak with worthy thought leaders- Covering how analytics and AI are impacting and influencing for better or for worse our individual experiences, businesses, societies, economies and nations.

Where the Needle Lands Idiro Analytics

    • News
    • 5.0 • 13 Ratings

WHERE THE NEEDLE LANDS is released on the last Friday of each month. A co-hosted show by Geraldine Magnier and Mahima Badsra, where we speak with worthy thought leaders- Covering how analytics and AI are impacting and influencing for better or for worse our individual experiences, businesses, societies, economies and nations.

    S2 E2: DIGITAL TRANSFORMATION IS A JOURNEY, NOT A DESTINATION TO A CORPORATE MAKEOVER - with Gary O'Callaghan, CEO Siemens Ireland

    S2 E2: DIGITAL TRANSFORMATION IS A JOURNEY, NOT A DESTINATION TO A CORPORATE MAKEOVER - with Gary O'Callaghan, CEO Siemens Ireland

    This episode will bring you on the whistle stop tour of this CEO’s career to date, while nailing exactly what 'Digital transformation' is about, by exploring; digitisation, digitalisation and digital transformation. Gary’s engaging and educator-like journey spans from how the use of data brings more value, be it to universities, infrastructure, all the way to 'mobility-as-a-service'. COVID dispersion necessitates additional considerations and we discuss hidden diversity, unconscious bias and conscious inclusion. Adaptive leadership can help to get the psychosocial elements right for the future working hybrid maintaining team spirit. The need to re-invent rather than simply replace water cooler interactions, is a prerequisite for a "sustainable normal" after Covid.

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    Hosts: Geraldine Magnier & Mahima Badsra

    iTunes: https://lnkd.in/eme6kyY

    Twitter: @needlelands

    Webite: idiro.com

    Email: podcast@idiro.com

    • 57 min
    S2 E1: 'THE LAST SUPPER' - AS THE FUTURE OF THE RESTAURANT INDUSTRY TRANSFORMS TO SURVIVE - with Pádraic Óg Gallagher

    S2 E1: 'THE LAST SUPPER' - AS THE FUTURE OF THE RESTAURANT INDUSTRY TRANSFORMS TO SURVIVE - with Pádraic Óg Gallagher

    ‘Gallagher’s Boxty House’ owner, restaurateur, brewer, former Restaurant Association President Pádraic Óg Gallagher bring Geraldine and Mahima through the changes of his beloved restaurant industry and the many challenges already overcome. Pre-covid, restaurants were facing decreasing margins, increasing regulations and escalating costs of doing business. What now after lock-down? Plus what post-Covid restaurants will look like and the profile of the new dining set? Are cloud kitchens, with the newly formed consumer behaviour dictating ‘how’ we will dine and ‘what’? We discuss how technology via delivery service apps; UBER, Just-eat, Lynk and Deliveroo are gaining a stronger foothold in the industry, which is carving out the new face(less) of what is meant by restaurant ‘service’. Can restaurants continue doing something they truly enjoy, cater to their customers changing expectations and make money?



    Hosts: Geraldine Magnier & Mahima Badsra

    iTunes: https://lnkd.in/eme6kyY

    Twitter: @needlelands

    Webite: idiro.com

    Email: podcast@idiro.com

    • 50 min
    S1 E5: THE ROLE OF ALL MEN IN STEM, AMEN! AND WHEN INCLUSION MEANS LEADERS EXCLUDE CERTAIN NORMS - with Lorna Marytn, Head of Technology at Fidelity Investments Ireland

    S1 E5: THE ROLE OF ALL MEN IN STEM, AMEN! AND WHEN INCLUSION MEANS LEADERS EXCLUDE CERTAIN NORMS - with Lorna Marytn, Head of Technology at Fidelity Investments Ireland

    As a top Irish executive in one of the worlds largest financial services firms Fidelity Investments, Lorna Martyn in this episode will prompt many to question their possible stale stance on how the world of work works. Lorna tells it like it is, but also on how it could and should be. Her wisdom flows endlessly regarding tips for 'getting on' in progressing professionally. They are sure to make anyone starting out on their career path feel lucky to have heard her now and for those more midway in their career path regret that they hadn't heard her sooner! From this multy-awarded and celebrated leader who advocates for diversity and inclusion particularly for greater female participation in tech, Lorna Martyn is a force and true light bearer improving the working environment for our and the next generations future in STEM and other.



    Hosts: Geraldine Magnier & Mahima Badsra

    iTunes: https://lnkd.in/eme6kyY

    Twitter: @needlelands

    Blog: mahimabadsra.com

    Email us at podcast@idiro.com

    • 55 min
    S1 E4: THE SHAPE OF HOTEL STAYS TO COME & TRAVEL TRENDS AFOOT - with Pat McCann, CEO Dalata Group & IBEC President

    S1 E4: THE SHAPE OF HOTEL STAYS TO COME & TRAVEL TRENDS AFOOT - with Pat McCann, CEO Dalata Group & IBEC President

    In this month's episode, Geraldine and Mahima talk with Pat McCann, CEO of Dalata Group Hotels (Maldron & Clayton Hotels) and the current President of IBEC (Irish Business and Employers Confederation). Pat discusses the future of the hospitality and hotel industry and what travel may look like for 2021 and the 'StaySafe Hotels' programme for our future hotel experiences. We also discuss how Airbnb is impacting the hotel industry and vice versa. Last, but not least, we talk about COVID-19 and travel restrictions and the shifts in attitude that are set to change our business models and working lives for the future.

    Hosts: Geraldine Magnier & Mahima Badsra

    iTunes: https://lnkd.in/eme6kyY

    Twitter: @needlelands

    Blog: mahimabadsra.com

    Email us at podcast@idiro.com

    • 50 min
    S1 E3: HOW CUSTOMER 'CENTRIC' IS DATA DRIVEN CUSTOMER CARE REALLY? - with Aidan Connolly, CEO Idiro Analytics & Fin Murphy

    S1 E3: HOW CUSTOMER 'CENTRIC' IS DATA DRIVEN CUSTOMER CARE REALLY? - with Aidan Connolly, CEO Idiro Analytics & Fin Murphy

    Geraldine and Mahima talk with Aidan Connolly founder and CEO of Idiro Analytics and Fin Murphy founder and CEO of TheStartup.com about advanced analytics in customer experience, the analysis of the customer journey and who is really driving this journey, brands or consumers? Aidan developed 'Intervention Vault' for Vodafone 20 years ago, enabling customer service agents to retain or prevent churn with 'Next Best Activity' (NBA), a platform for the ultimate positive CRM system. Aidan went on to start up Idiro Analytics, now a multiple award winning advanced analytics company nationally and internationally, in business over 15 years. As an example of innovative CX processes, since Covid-19 lockdown, Idiro's team has been busy assisting their B2B customers to run 'Predictive NPS' (Net promoter score), as contact with end user customers has changed utterly. We ask some hard questions to reveal general brands motivation behind 'Customer Analytics' . Aidan talks about the potential damage of so called 'data filtering' being data discrimination in truth for some cases. The need for ethical processes and how Idiro Analytics also help their customers to use analytics ethically. Finally, how people generally don't understand the consequence of data yet, and how people haven't put a value on their data, evident when they give it away for free!!! 



    Hosts: Geraldine Magnier & Mahima Badsra  

    iTunes: https://lnkd.in/eme6kyY 

    Twitter: @needlelands 

    Blog: mahimabadsra.com 

    Email us at podcast@idiro.com

    • 50 min
    S1 E2: AI's ROLE IN SHAPING OUR ETHICS, BRAIN, BEHAVIOURS, GIG ECONOMY AND WELLBEING - with Dr. Joan Cahill, Trinity College Dublin

    S1 E2: AI's ROLE IN SHAPING OUR ETHICS, BRAIN, BEHAVIOURS, GIG ECONOMY AND WELLBEING - with Dr. Joan Cahill, Trinity College Dublin

    Geraldine and Mahima talk with Dr. Joan Cahill, Research Fellow at the Centre for Innovative Human Systems (CIHS), Trinity College Dublin. Joan has worked on many high-profile academic and industry collaborated projects, and received the Societal Impact Award 2019. Joan understands the impact of Human and Machine Interaction (HMI); How the services in our hospitals may hit the mark for better operational efficiency but what about the client/patient experience?; The gig economy, whose gig is it really?; Tackling bias in AI and humans!; We explore the shifts in our attitudes as a result of AI interaction but need to acknowledge the changing shape to our brains, as a result of incorporating and normalising constant engagement with machine interactions in our daily lives today.

    Hosts:

    Geraldine Magnier (ger.magnier@idiro.com): Co-Founder & Director of Idiro Analytics/ Serving on the National Council of the SFA (Small Firms Association)/ Serving on the Policy Council of the Dublin City Chamber/ Board member of Technology Ireland (IBEC)

    Mahima Badsra (mahima.badsra@idiro.com): An economist by education and a technology enthusiast – having lived all over the world, Mahima finally decided to buy furniture and settle down in Dublin. She is currently serving on the Council of Technology Ireland, IBEC

    iTunes: https://lnkd.in/eme6kyY

    Twitter: @needlelands

    Blog: mahimabadsra.com

    Learn more about your ad choices. Email us at podcast@idiro.com

    • 55 min

Customer Reviews

5.0 out of 5
13 Ratings

13 Ratings

EconAware ,

Padraic White

Well done guys – thank you for this. Padraic White – a highly influential former CEO of the IDA and a man perfectly positioned to provide a comprehensive overview of where we’ve come from as a national economy, and where we’re going. A concise yet comprehensive account of the evolution of the key contribution of FDI to the enormous expansion of the Irish economy, especially since the 1970s. Along the way, he provides detailed and illuminating insights into the internal operations of the IDA, the agency which has set the gold standard which others throughout the world are now following. Still very active and with his finger on the pulse, he also points the way to where Ireland needs to go in this critical period, especially in the area of AI. Highly informative, and well worth listening to. Having experienced a significant amount of frustration, during 25 years of lecturing on the Irish economy, at the lack of public knowledge, both on the key role of FDI and the extraordinary work of the IDA, I hope your podcast finds a wide audience.

Dina MEDHAT ,

Storytelling: Fascinating way of showing the impact of Analytics and AI

Big Thank You for all the efforts, the ideas and the knowledge sharing you brought to the Podcasts. I like the fact that your guests have different backgrounds and you tackled the interviews with different perspectives; while focusing on delivering the same key message: the impact of Analytics and AI.

1-For the interview with Padraic White: I have to acknowledge that I have learned a lot about the history of Technology and AI in Ireland and the expected future. I was glad that he has mentioned Microsoft as an example of the organizations that are investing a lot in the AI field. Being not Irish, I didn’t know much about the phases that Dublin went through to become a Technological Hub. Also, how Padraic White is expecting that AI will be the main focus in the new five years Strategy for Ireland!
2-For the interview with Dr. Joan Cahill: You took a different approach! You have added at the beginning of the interview a short story about yourselves that has added a nice personal flavour to the Podcast. I really like this story piece because it sticks easily to the people ‘minds. In general, during Podcasts, the interviewers focus on their guests. But I believe that when the audience know more about the interviewers themselves as well, their personalities and their stories, that would help us to know more about you and would encourage us to follow whenever you publish a new Podcast. Also, the summary part at the end (the take away), it is so good to focus as there was a lot of valuable information shared during the Podcast.

Wish you all the best in this journey and mission!

Gocallagh ,

Refreshing Leadership Centric Conversation

I really enjoyed these podcasts. The conversation is informal and probing. The informal introduction is a great “ease in” and the summary at the end serves to underscore the key points. Normally I would see AI as a pure tech play but including topics such as leadership, diversity, business analytics makes for an interesting listen.

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