13 episodes

Global loyalty experts discuss and debate the latest developments in the loyalty industry that will help you make your retention strategy more effective.

Loyalty Podcast Loyalty Podcast

    • Business

Global loyalty experts discuss and debate the latest developments in the loyalty industry that will help you make your retention strategy more effective.

    Podcast 12 - Loyalty finance and how it can make or break a business

    Podcast 12 - Loyalty finance and how it can make or break a business

    In this podcast Phil Gunter and Stuart Dinnis look at how the financials of a loyalty programme work and how they have the potential to create beautiful businesses which connect the brand directly with customers and generate money in ways that are unique to the loyalty industry.

    • 29 min
    Podcast 11 - Covid - 19 - The Good, The Bad And The Ugly

    Podcast 11 - Covid - 19 - The Good, The Bad And The Ugly

    In this podcast we look at how Covid- 19 has driven and accelerated change around the world and who the likely winners and losers and what brands can do to retain customer value. With Phil Gunter, Joanne Ward, David Feldman, David Canty, Adam Posner and Craig Grimshaw.

    • 34 min
    Podcast 10 - How Loyalty Analytics Can Add Value To The Business

    Podcast 10 - How Loyalty Analytics Can Add Value To The Business

    In this podcast we explore how loyalty analytics can add value to your business by exploring common challenges, where we have seen loyalty work best and tips for getting the most from your analytics team. With Iain Pringle, Anthony Graham and Dicken Doe.

    • 42 min
    Podcast 9 - Covid Update And What Next

    Podcast 9 - Covid Update And What Next

    The Loyalty Podcast is back! In this episode we explore how the loyalty industry has responded and what how plans will evolve as the World emerges from lockdown. With Phil Gunter and Joanne Ward.

    • 33 min
    Podcast 8 - Loyalty In Crisis - Practical Tips And Advice

    Podcast 8 - Loyalty In Crisis - Practical Tips And Advice

    In this episode the team discuss what steps loyalty programmes can take to protect customers and businesses in times of crisis.

    • 30 min
    Podcast 7 - Do Redemptions Change Behaviour?

    Podcast 7 - Do Redemptions Change Behaviour?

    In this episode we explore what role redemptions play in building loyalty and give our tips on how to build a successful reward strategy.

    • 43 min

Top Podcasts In Business

Listeners Also Subscribed To