46 min
Wi2024: Developing De-escalation Skills BookED
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- Istruzione
As booksellers continue to be on the front lines of many consumer and human rights issues, the need for professionally-led training to keep booksellers safe has never been more important. In this session, participants will learn essential de-escalation skills and strategies to gracefully handle difficult customer interactions and defuse tensions while prioritizing staff safety. Empower yourself with the tools you need to navigate challenging situations with confidence and professionalism, fostering a welcoming and supportive atmosphere in your bookstore.
Speakers
Chasity Rush, Talbert House - Cincinnati, OH
Files & Links
Slide Deck Video Recording De-Escalation Language
Recorded February 14, 2024 at Winter Institute 2024 in Cincinnati, OH
Additional bookstore education resources can be found at www.bookweb.org.
Theme song by Constant Companion
As booksellers continue to be on the front lines of many consumer and human rights issues, the need for professionally-led training to keep booksellers safe has never been more important. In this session, participants will learn essential de-escalation skills and strategies to gracefully handle difficult customer interactions and defuse tensions while prioritizing staff safety. Empower yourself with the tools you need to navigate challenging situations with confidence and professionalism, fostering a welcoming and supportive atmosphere in your bookstore.
Speakers
Chasity Rush, Talbert House - Cincinnati, OH
Files & Links
Slide Deck Video Recording De-Escalation Language
Recorded February 14, 2024 at Winter Institute 2024 in Cincinnati, OH
Additional bookstore education resources can be found at www.bookweb.org.
Theme song by Constant Companion
46 min