Supply Chain Radio Supply Chain Radio

This podcast will look at the future of how order management will evolve from simply executing orders to truly optimizing how to best serve your customer. Listen as Guy Courtin and Tim Nelson discuss what to anticipate with the evolution of order management: next generation optimization rather than simply execution of orders. The cost to serve a customer will become more important than simply the cost to fulfill.

In this podcast, Infor’s Guy Courtin and Christine Barnhart discuss how manufacturers are adopting learnings from B2C supply chains to be more responsive to end customer needs. From AI and machine learning to greater digitization of the supply chain, modern manufacturers must become more nimble and responsive—creating a true multi-enterprise network to meet their customers’ needs.

In this episode, Guy Courtin speaks with Rachel Grogan of Burton Snowboards to discuss how the winter sports giant leverages its supply chain in today’s consumer-led world. As Burton faces challenges from planning to supplier collaboration to sustainability, it’s the supply chain they count on to score that perfect 10.

Supply chain has come a long way in the nine years and nearly 180 episodes since Supply Chain Radio began. And while some roads end, many others continue to grow. In Matt Gunn’s final episode as host of Supply Chain Radio, we take a look back at the evolution of supply chain since this show began, while looking forward to a bright future of global connectivity. Guy Courtin and Jenny Reese join in to offer their thoughts on the road ahead.

After several years and much debate, Great Britain is on the brink of leaving the European Union. And while politicians are still pursuing a final deal on Brexit, manufacturers and retailers are planning for the worst. In this episode, Matt Gunn and Guy Courtin take a look at how businesses are preparing for any unexpected curve these new trade laws might throw their way, and whether the right mix of technology, innovation, and inventory might help keep the supply chain safe.

Customers want it fast, they want it free, and they want it cheap. And when the order isn’t quite right, they often want to send it back. Especially in the world of e-commerce. While online shopping has been a boon to brands, retailers, and consumers alike, it also has a dark side: returns. By some estimates, returns will cost U.S. companies as much as $550 billion by 2020. And perhaps no part of the business will bear the burden more than the supply chain. In this episode, SEKO Logistics’ Brian Bourke and David Schulhof of Red Hot Penny join Matt Gunn to discuss the rising challenge of returns and the future of reverse logistics.