Agero Agero

Today, more than ever, we understand that our social and emotional health can impact all aspects of our lives and wellbeing. A core component of this is safety. This extends beyond the imminent risk to you and your family but also the concerns and worry associated with safety.

We invited Leah Page, ADT’s VP of Mobile Security & Strategic Projects, to discuss how their app, SoSecure, is protecting their customers on-the-go, 24/7.

The term, customer experience, was first coined by Joe Pine and Jim Gilmore in their 1998 article in Harvard Business Review. Pine and Gilmore noticed at the time that many products and services were becoming commoditized, making it difficult to differentiate on anything but price. They argued that innovative companies would need to create value in other ways, namely by providing customers with memorable experiences that enable them to connect with the brand in a highly personal way.

One of the brands that is obsessed with the customer experience is Hagerty. So, we sat down with Eric Kurt, Vice President of Hagerty Roadside, to hear about the Hagerty experience.

-LINKS-
See all of Tiffani Bova's presentation about focusing on the “Customer Experience” on YouTube.
https://www.youtube.com/watch?v=qfp48vXuwz8&ab_channel=NECAmerica

Electric vehicles are the future of the automotive industry, and over the last decade the landscape has exploded. More players, more vehicles, new technologies.

One company working on these technologies is SparkCharge, who was recently featured on the ABC show, Shark Tank.

Car insurance pre-dates broad distribution of cars. The first recorded policy was issued in 1897 to Gilbert Loomis of Ohio. Production of the Model T, regarded as the first affordable automobile that made vehicle travel available to the masses, was not introduced until nearly 10 years later. And just like the car, evolving from combustion-only to electric, self-driven to semi-autonomous in some cases, insurance has changed and innovated over the last 120 years, adding rate calculations, moving to digital data storage and adding additional services like roadside. However, the method for calculating insurance rates based predominantly on age, vehicle and mileage has been standard since 1937. An insurance startup, Root Insurance, was founded to innovate this model, defining rates on how you drive, not who you are.

We sat down with Sarah Woods, Director of Product Management to learn more about Root and their roadside program.

1 in 3 drivers experience a breakdown event and if you're a business that leads to lost revenue. We talk with Roger Cervenka at Fleet Response about how Agero and Swoop have helped them with breakdown events.

The founder and CEO of SparkCharge, Josh Aviv, joins us to talk about their portable and ultrafast charging unit for electric vehicles.