Negotiators Podcast Derek Arden - negotiatons

Telephone Skills by the Telephone Assassin.







On this week's edition of Monday Night Live, Derek Arden hosts Anthony Stears, also known as the "Telephone Assassin," in a compelling interview that sheds light on Stears' innovative approaches to maximising phone usage in call centres telephone skills and professional environments.







Anthony Stears, who shares a humble beginning with Derek, including entrepreneurial ventures from a young age, details his evolution from an ambitious car washer to a real estate agent, and finally to a master of telephone sales and professional speaking. With a knack for conversation, Anthony branded himself as the "Telephone Assassin," a title reflecting his prowess in navigating and revolutionizing telephone communications for business success.







Throughout the interview, Stears shares anecdotes and insights from his career journey. Initially challenged by his youthful appearance, he learned to establish credibility before face-to-face meetings through strategic pre-meeting phone calls. This approach not only warmed up his clients but also set the stage for more effective in-person interactions.







As the conversation progresses, Anthony delves into his strategies for building effective conversational tactics and eliminating ineffective business practices, which he refers to as "Bull." He emphasizes the importance of fostering a belief in one's abilities and services, a philosophy that has guided his professional trajectory.







Anthony recounts pivotal moments that shaped his career, like the experience of being underestimated due to his age during a property valuation, which taught him the importance of proving his worth before being seen. This incident led him to leverage the power of telephone conversations to build rapport and set the groundwork for successful business interactions.







He also touches on the business lessons learned from running a telemarketing company, where he transitioned from direct sales to offering workshops, thus broadening his impact and income. These workshops were so successful that they prompted him to further engage in professional speaking, eventually leading him to become an influential figure in the sales and speaking circuits.







Stears candidly discusses the challenges and misconceptions about phone-based communication, noting that despite technological advances, the fundamental principles of effective salesmanship and customer service remain rooted in personal, direct interactions.







In closing, Anthony highlights the ongoing relevance of telephone skills in the digital age, where so many are hesitant to engage in direct dialogue, stressing that mastering these skills can significantly enhance business outcomes.







This episode of Monday Night Live not only explores Anthony Stears' unique approach to sales and professional speaking but also serves as an inspirational guide for leveraging traditional tools in innovative ways to achieve business success.

Derek Arden welcomes David Thomas on Monday Night Live this week to talk about Memory.







Resilience Redefined: The Inspirational Journey of David Thomas, From Hardship to Memory Mastery







Introduction: Triumph Over AdversityIn this captivating episode of Monday Night Live, host Derek Arden is thrilled to welcome David Thomas, also known as the "Memory Man," for the 220th edition of the show.







David's journey from the struggles of a turbulent childhood in Yorkshire to becoming a memory champion in the USA and a guest on the Oprah Winfrey Show is not just inspiring—it's a testament to the power of resilience and self-improvement.







Early Life Challenges: Building ResilienceDavid opens up about his challenging early years, marked by family instability and personal setbacks. Growing up with an alcoholic mother and witnessing frequent domestic turmoil,







David faced numerous obstacles, including abuse, poverty, and mental health struggles. His candid discussion sheds light on the harsh realities that shaped his formidable spirit.







A Turnaround with the Fire Service: Finding SalvationThe turning point in David's life came when he joined the fire service at age 20. This career move not only pulled him away from a destructive path of drugs and alcohol but also instilled a sense of purpose and belonging.







David credits the fire service with saving his life, providing him not only with stability but also with a platform to discover his unique talents.







From Firefighting to Memory Mastery: An Unlikely TransitionDavid's foray into the world of memory training began somewhat accidentally. Struggling with exams in the fire service, he watched a television program that introduced him to memory techniques.







Motivated by his own needs, he self-taught through books and intense personal practice, eventually rising to become a memory champion. His story emphasizes that educational and personal growth can come from unexpected sources and doesn't always follow a traditional path.







Breakthrough on the Oprah Winfrey Show: A Platform for InfluenceDavid recounts his remarkable experience on the Oprah Winfrey Show, where he demonstrated his memory skills by recalling complex sets of data under pressure.







This appearance not only cemented his reputation as a leading memory expert but also highlighted his ability to engage and inspire a wide audience. His interaction with Oprah, filled with humour and mutual respect, showcased his charisma and relatability.







Practical Memory Tips: Enhancing Cognitive AbilitiesIn the latter part of the interview, David provides valuable insights into improving memory and cognitive function. He emphasizes the importance of turning abstract information into vivid, memorable images and sequences. These techniques are not just for academic or competitive purposes but can enhance everyday life, particularly as we age.







Concluding Reflections: The Power of PersistenceDavid's reflections on his journey underscore a powerful narrative of transformation and hope. His discussion extends beyond personal achievement, touching on broader themes of human potential and the importance of mental and emotional health.







Memory Improvement for the Second Half of Life: Advice from a ChampionResponding to questions about memory loss with age, David reassures viewers that cognitive decline is not inevitable. He encourages engaging in challenging activities that stimulate the brain and insists on the potential for growth and learning throughout one’s life.







Final Thoughts: Legacy and ImpactDavid Thomas's life story is more than a tale of personal succes...

Tonight's discussion promises to be both enlightening and crucially important, as we delve into two pressing topics: Money Laundering and Fraud.









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In this week's Monday Night Live Podcast, Derek Arden interviews Paul Coleman, an ACIB compliance expert who recently returned to the UK after working in the Caribbean for a decade, focusing on fraud and money laundering. The discussion promises to shed light on two critical topics: the challenges in combating money laundering and fraud in today's financial landscape.







Paul begins by distinguishing between fraud and money laundering, highlighting fraud as a deception for financial gain and money laundering as the concealment of illegally obtained property's origins. He emphasizes that money laundering is intricately linked to various criminal activities, such as fraud, corruption, and trafficking, which poses a complex challenge for law enforcement.







The conversation delves into staggering statistics, such as the UK's £1 trillion card spend in 2022, with £556.3 million lost to card fraud and an additional £105 million to authorized push payment fraud. Coleman shares a personal experience of falling victim to such fraud while in Turks and Caicos, emphasizing the sophistication and agility of cybercriminals.







Money laundering, estimated to account for 2-5% of global GDP, presents a monumental challenge due to its clandestine nature and intricate web of illicit transactions. Paul explains the role of financial institutions, lawyers, and real estate agents in facilitating or preventing money laundering activities. He highlights the importance of following the money trail and scrutinizing individuals' unexplained wealth and extravagant lifestyles.







The conversation shifts to recent controversies surrounding the UK Post Office, with attendees in the chat expressing opinions ranging from incompetence to complicity in fraudulent activities. Coleman underscores the importance of whistleblowing in exposing malpractices, acknowledging the risks whistleblowers face and the need for robust legal protections.







Throughout the discussion, Paul and Derek navigate the complexities of financial crime enforcement, from the challenges of investigating and prosecuting offenders to the role of regulatory bodies and the judiciary. They also touch on the ethical implications of overlooking suspicious transactions and the need for greater transparency and accountability in the financial sector.







As the podcast nears its end, Paul and Derek invite participants to share their thoughts on the Post Office controversy, fostering an engaging and interactive dialogue on pressing issues of corporate governance and regulatory compliance.







In conclusion, this episode offers invaluable insights into the intricate world of financial crime, underscoring the urgent need for enhanced collaboration between regulatory bodies, law enforcement, and the private sector to combat money laundering and fraud effectively. Join Derek Arden and Paul Coleman for a thought-provoking discussion on the frontline of financial integrity and compliance.

In this episode of Monday Night Live, Derek Arden interviews Justin Urquhart-Stewart. Here's a summary of their conversation:









Justin Urquhart-Stewart, a BBC guru and international speaker, joins Derek Arden on the podcast to discuss the current economic landscape.







They acknowledge the confusion in the world in 2024, likening it to a Clive Cussler novel that is both exciting and frightening.







Despite various global challenges, including COVID-19, banking crises, and inflation issues, the global economy has shown resilience and continues to grow.







The discussion highlights the importance of companies demonstrating transparency and responsible practices in the face of environmental, sustainable, and governance (ESG) concerns.







Justin criticizes certain investment companies in Britain for their lack of trustworthiness and unethical practices, emphasizing the need for responsible stewardship of people's investments.







They discuss the case of Neil Woodford, a UK fund manager who faced issues with his equity income fund and the consequences of his actions on investors.







The conversation touches on the short-term focus in private equity and stockbroking and the need for a shift toward long-term investments.







Justin emphasizes the importance of trust in the financial industry and how it takes time to build a reputation for consistently making the right decisions.







The discussion delves into various political issues, including the state of leadership in the UK, Brexit, and the impact of politicians on the economy.







They also touch on the role of artificial intelligence (AI) and the potential risks associated with AI-generated content and papers.







Justin expresses concerns about global conflicts and their impact on the economy, ghlighting the need for careful management of such situations.







The discussion concludes with a reflection on the challenges facing political leaders in handling elections and the importance of finding a credible alternative.









Overall, the podcast covers a wide range of economic and political topics, offering insights into the challenges and opportunities facing the global economy in 2024. Justin Urquhart-Stewart provides valuable perspectives on various issues, emphasizing the importance of responsible and long-term investment practices

Richard McCann, a renowned inspirational speaker in the UK, joined Derek Arden for an insightful interview. The two first crossed paths 15 years ago in Holland at a Dutch-speaking convention, and since then, Richard has become one of the most sought-after motivational speakers in the United Kingdom. In this interview, he shares his compelling life story, highlighting his journey from the tragic loss of his mother to the serial killer, Peter Sutcliffe, at the tender age of 5, to his transformation into a motivational speaker empowering others to overcome their challenges.







Richard's life took a devastating turn when his mother, Wilma McCann, became the first victim of the notorious serial killer, Peter Sutcliffe. At just five years old, Richard and his sister, Sonia, embarked on a heart-wrenching search for their mother when she failed to return home. This early trauma left an indelible mark on Richard, leading to a long struggle with low self-esteem and a profound lack of confidence.







The negative portrayal of his mother's death in the media and society's perception of the victims, including Wilma McCann, as prostitutes, only exacerbated Richard's feelings of shame and self-doubt. He kept his true story hidden, even lying about how his mother had died to avoid judgment and negativity. It wasn't until he wrote his book, "Just a Boy," that Richard began to confront his past and find his voice.







The process of writing his book was a cathartic experience for Richard. It allowed him to explore his early years and the traumatic loss of his mother. While the book helped him process his emotions, it also liberated him from the shame and embarrassment he had carried for so long. The positive response and support he received from readers further boosted his self-esteem, and he finally felt proud to share his story.







Richard's journey into motivational speaking was not a straightforward one. His initial attempts to secure a book contract were met with rejection, but he persevered. A chance encounter with someone who had turned their life story into a successful book and film renewed his motivation. With the support of an agent and a bidding war among publishers, his book was eventually published in 2004.







However, it was not until a speaking engagement that Richard realized his true calling. During a presentation at a college, he realized the potential impact of sharing his story with others. Encouraged by this, he began attending meetings of the Professional Speaking Association, where he found a community of like-minded individuals. It was at one of these events, particularly a talk by William Mitchell, that Richard decided to leave university and pursue a career as a motivational speaker full-time. This pivotal moment set him on the path to becoming the influential speaker he is today.







One remarkable aspect of Richard's journey is his determination to continuously improve. He compares his pursuit of excellence to the Japanese concept of "Kaizen," meaning continuous improvement. Whether it's refining his website, perfecting his showreel, or enhancing his brand, Richard is relentless in his pursuit of personal growth. This drive to improve himself and his message has led to significant success in his career.







Richard McCann has also faced personal setbacks, one of the most challenging being his involvement in recreational drug use in the early '90s. This period of his life saw him arrested and sentenced to prison, an experience that would have crushed many. However, Richard's ability to reframe his situation and find a silver lining in adversity allowed him to emerge from this dark chapter with newfound wisdom. He believes that none of us will ever reach our full potential, as there is always room for growth and improvement.

Susan RoAne, author of "How to Work a Room," discusses her journey into the world of networking and shares valuable insights on networking and working a room.







Susan's Journey:Susan RoAne's career transition from a public school teacher to a writer and speaker.Her introduction to writing for the San Francisco Examiner and how it led to her career in networking and public speaking.







Networking vs. Working a Room:The difference between networking and working a room."How to Work a Room" focuses on navigating events and gatherings, while "Secrets of Savvy Networking" emphasizes follow-up and building a network.







Networking Styles:Men and women have different networking styles.Women tend to prioritize relationships, while men may focus on transactions.The importance of combining the best qualities of both networking styles.







Referrals:The core principles of referrals remain the same despite technological advancements.The importance of recommending individuals to others whom you trust and believe will do a good job.







Shyness:Shyness often begins in childhood when we hide behind our parents.The impact of technology and social media on shyness.The realization that many people in social situations feel uncomfortable, making it easier to approach others.







Icebreakers:Preparing before entering a room by having conversation topics ready.Approaching someone standing alone as a way to initiate a conversation.Using food, fashion, or unique accessories as conversation starters.Encouraging people to be approachable.







Remembering Names:Make it easy for others to remember your name by introducing yourself.The value of initiating a conversation with your name.Asking for someone's name if you forget it and repeating it to ensure accuracy.







Handshakes and Gender Dynamics:The importance of a firm handshake for professional communication.Suggesting women use a straightforward handshake to establish professionalism.Maintaining personal boundaries during handshakes to prevent misinterpretation.Parting Advice:Carry the idea of "you never know" with you wherever you go, encouraging open-mindedness and kindness.Treating everyone with respect and courtesy, as you never know where connections and opportunities may arise.







Conclusion:Susan RoAne shares valuable insights into networking, working a room, and professional etiquette, offering practical tips for building meaningful connections.