137 episodes
Managing Dental Drama Consultant and Dentist Duo; Practice Problems
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- Business
Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life examples and talk through issues in an open, honest, and sometimes hilarious manner. Topics are relevant to current dental and employment trends and range from “The Art of Retaining Good Employees” to “The Marriage of Dentistry and Insurance Ending in Divorce” and everything in between. Each episode provides dental leaders with various tips and tricks as well as common mistakes to avoid. Enjoy the unscripted conversation between Dr. Kuba, Bethany, and various dental practice owners!
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CE Solution – Best Education Course!
In this episode, Dr. Kuba and Bethany talk about the various disappointments in continuing education courses and dental conferences. It is difficult to find a course or conference that meets everyone’s needs, and it is even harder to justify the cost involved in these classes. Often, practice owners will limit down the number of team members they invite simply because the results of the course often do not justify the cost. Implementation is another difficulty with CE courses. Even if the team gets super fired up at the course, the implementation is dismal on the backend. This causes practice owners to wonder if they should have even invested in the event. Finally, Dr. Kuba quizzes Bethany on her out-of-the-box idea on what she believes is going to be the best education course – a 2-day consulting crash course designed for ONLY one office at a time. Exciting!
If you are interested in learning more about the Consulting Crash course, simply send an email to: managingdentaldrama@gmail.com
Previous Episodes Worth Revisiting:
Taking Control of Your 2024 Schedule
Dental Practice Owners are Leaders
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Divorce, HIPAA, Worker’s Compensation, and Other Legal Issues
It is often the foundation of stress, the things we dread the most – legal issues. Often times, the things that keep dentists up at night are the fears of being sued for something, anything. In this episode, Dr. Kuba and Bethany discuss multiple real-life scenarios. First, they discuss being caught in the middle of a divorce case where Dr. Kuba was called as a witness. She reminds listeners of the importance of knowing the laws and abiding by them when it comes to court decrees, custody, and HIPAA. Second, Dr. Kuba shares about a time when she nearly got scammed. The uncanny details of what the scam artist knew where enough to fool Dr. Kuba. So, listeners, pay attention! Finally, she and Bethany discuss what to do when sued. Although it is not a fun subject matter, it is critical to have some context so that YOU are prepared when one of these strange situations potentially lands in your lap.
Previous Episodes Worth Revisiting:
Important Hodgepodge Topics
Smelling the Smoke – Preventing Angry Patients
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
Inside the Mind of a Consultant
Dr. Kuba is back, and she has an agenda! She turns the spotlight on Bethany and forces her to undergo the same treatment that Bethany dished out to her many months ago when Bethany recorded the “What Would Kuba Do?” episode. In this episode, venture into the mind of a consultant. See what she sees as Dr. Kuba has multiple questions for Bethany ranging from firing clients to the ONE piece of advice that Bethany has for her clients. Bethany gets an opportunity to share about the chronic mistakes that she sees practice owners make and the solution to some of those mistakes. Enjoy!
Previous Episodes Worth Revisiting:
What Would Kuba Do?
Discovering Your Why and Then Practicing Happy
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Managing Dental Drama IG
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
Excessive Time Off Requests and Absences
100% of Bethany’s clients have struggled with attendance issues on their teams. Either an employee is chronically late, often asks to leave early, or is simply absent chronically. In this episode, Bethany reminds listeners that some requests to be off should be met with a no. She describes scenarios that could potentially incur an automatic “no” to the request. She also encourages listeners to create boundaries that they can enforce such as requiring a request to be submitted 30 days in advance. Practice owners should also consider a list of probable “consequences” for excessive absenteeism. Finally, Bethany reminds listeners that compassion is critical in handling this trend, but boundaries are just as important.
Previous Episodes Worth Revisiting:
Clear Expectations and Sticky Conversations
Hiring Trends and Using Indeed
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
Maternity and Medical Leaves
Bethany flies solo in this episode to tackle an important and often repetitive topic which is maternity and medical leaves. So many practice owners face this issue multiple times over the years of their career. Bethany discusses several simple tips to ensure that medical and maternity leaves are handled with consistency and a clear, documented plan. In addition to clear documentation, open communication is also critical to properly managing a medical/maternity leave. Bethany recommends a meeting with the individual to discuss needed time off as well as needed accommodations. If listeners haven’t experienced a team member request for an extended time off, it will only be a matter of time! Enjoy some practice tips to help you be prepared.
Previous Episodes Worth Revisiting:
Staffing Solutions – Remote Workers
Management Tool Kit – Office Policy Manual and Performance Reviews
Don't forget to check out our social media for more
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Managing Dental Drama IG
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Managing Dental Drama Membership Club Sign-Up
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air! -
Blindsided by a Raise Request
Dr. Kuba is often not often surprised by a raise request in due to the diligent systems she has in place for frequently reviewing compensation. But, in this episode, she and Bethany discuss what may have caused the employee to unexpectedly ask for a raise. They also discuss what they can do going forward to ensure unexpected raise requests do not continue to happen. If you’ve found yourself in this position, listen up!
Previous Episodes Worth Revisiting:
Team Holiday Bonuses and Gifts
Cutting Hours, Cutting Pay, and Exit Interviews
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
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