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Telin One.Demarc solves customer challenge, offers brand damage rescue, Podcast, Partners get stuck with ISP issues, Telin pioneering solution

“Their first reaction is, hey, let's call my technology provider, the one that I have an agreement with to provide phone service and IT support and maybe disaster recovery,” says Kyle Wiedinger of Telin.

When phone service deteriorates, people look at the brand on the phone and, just like that, brand damage occurs. The problem might be with the ISP, but it’s the label on the phone or phone system that gets the call, gets the blame, and even if resolved, sees their brand’s reputation get dinged up.

Telin One.Demarc

In this podcast, Kyle discusses and illustrates One.Dmarc, which basically works to create better continuity of service and better continuity of quality of service, along with critical hot failover.



“We set up a specialized VPN connection between that device and the Fusion Hub that we have sitting in our data center,” adds Kyle. “Then we provision an eSIM with 5G cellular data to that device. Now, what this connection does is it has a couple of features to it. What you're seeing here is going to be bandwidth bonding. So essentially what it's doing is it's taking the packets of data and splitting them up between the different internet connections that you have… If it's just your ISP and your cellular connection, that works just as fine. It’s taking advantage of both connections simultaneously and then reconfiguring those packets on the other end to increase the quality of your service.”

“The most important feature is the hot failover. If someone snuck up behind me right now with a pair of scissors and just snipped the cord to my modem, we wouldn't even drop. This session would transfer over to cellular seamlessly.”

Visit www.telin.comtelin

Snom recognized as visionary leader, as brand recognition rises, Snom can brand for MSPs very quickly

Channel Vision Magazine has awarded Snom’s Partner Program with their 2024 Visionary Spotlight Award. In this podcast we learn that the award affirms the goals Marc Magliano, Snom’s Vice President, Channel Business for the Americas and Antoine Karachekhlian, Snom’s North America Channel Director, laid out as they laid out a plan to build Snom’s band and Snom’s channel program.

“A solid channel partner program is the heart and soul of your channel,” says Mark. “It helps you build that awareness, and the brand awareness is something, quite honestly, that has challenged us over the past few years but with your help, and others like you, over the past 12 to 18 months, we've made strides and now you see Snom everywhere… Our partner Partner program helps us deliver and drive value to our MSPs and resellers, just right across the board.”

“We've added, I think the number now is over 250 new MSP resellers. We've increased our breadth of partnerships in the ITSP community. We have significantly more partners that are co-branding or branding our technology to their customer base. Things have really exploded for us. Again, I couldn't be more thrilled.,” adds Mark.

Building a Brand that Brands

As the Snom brand has grown in visibility, Snom has been using its manufacturing power to help their MSP clients, brand their brand. “Everybody can brand, but us our parent company being a manufacturer and we get our stuff directly, you know, from the factory makes us more nimble, and quick, to react to that branding thing, the aspect of the business,” says Antoine. “We can brand products as small as a couple of hundred, whereas they're doing a couple of thousands. And that speaks to our power, basically, of how we can deliver.”

In Stock

Many customers took notice of Snom, as Covid disrupted overly extended supply chains. With two warehouses in North America, Snom is not only a manufacturer but also a company that maintains available stock. We learn about their fast, advanced replacement ability. We also discuss a personal approach. Customers needing help, replacements, or assistance with making a sale, can get directly on the phone or online with Snom’s leadership team and get personalized attention. A partner program is about the products sold, but it also depends on people, support, logistics and quality.

Visit www.snomamericas.com

Is IoT Poised to Improve Telecom Retail Customer Experience? The telecom industry has witnessed a rising trend in licensed Internet of Things devices that operate on telecom networks and require SIM cards or eSims

“Data is king,” says Jason Raymer, Senior Vice President of Revenue and Client Experience at iQmetrix. The telecom industry has witnessed a rising trend in licensed Internet of Things devices that operate on telecom networks and require SIM cards or eSims. As a result, telecom retailers are now expecting smart home devices to bring in business, with 78.69% of respondents to an iQmetrix survey saying they expect an increase in IoT device sales in 2024.

In this podcast, Jason speaks with Technology Reseller News about consumer behavior in a world of evolving IoT technology, the challenges facing telecom retailers today, predictions for IoT applications in telecom retail and its impact on customer experience, as well as the benefits of integrated technologies for retail spaces.

About iQmetrix

iQmetrix is the only provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is a complete set of software and technologies that are modular, flexible, and have telecom-specific capabilities, enabling telecom retailers to provide an uplifting experience for their customers. We empower telecom retailers to transact, activate, and fulfill products, as well as operate their business, and unify the online and in-store experiences. We interconnect the entire industry, bridging carriers, retailers, manufacturers, and a huge ecosystem of vendors and external system integrations.

Since 1999, we’ve been passionate about helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise that enables them to adapt and thrive. Our solutions powered $17BN in sales last year, handling nearly 60 million invoices and 22 million activations, and are used by approximately 320,000 telecom retail professionals across 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more information, please visit www.iqmetrix.com.

https://youtu.be/YP0_LnhHQio

Telin puts paging on partner radar with CyberData 25V/70V, Paging systems, door phones, door strikers, panic buttons, the list is really endless when you go into applications

“Our product, this 25V/70V, is a culmination, what we call hybrid paging technology,” says Dan Marchetto of CyberData. It's a combination of SIP and IP along with constant voltage. And constant voltage, both of these technologies have been around for some time, but we're the only ones that have it in the same box with all the feature sets. It makes a big difference when it comes to installations.”

Same notification coverage, at a fraction of the cost.

In this podcast, Dan takes a deeper look at how the 25V/70V can offer Telin partners the same notification coverage at a fraction of the cost.

“When you start adding up speakers in areas that don't need zoning, it's an amazing savings as compared to using all IP. Again, for the exact same coverage,” adds Dan. Human resource department and retail applications are discussed. But paging applications are almost unlimited.

I think there's a whole new world of additional revenue, and additional ownership of that client, that our partners can bring on, when they sell CyberData,” says Zack Lee, of Telin. “Paging systems, door phones, door strikers, panic buttons, the list is really endless when you go into applications.”

As partners seek to diversify their portfolio, Telin’s partnership with CyberData reflects two things in motion. With paging, there is an almost unlimited number of use cases and a huge number of legacy sites that need to see new and better equipment. CyberData has worked to deliver a product that is cost effective and yet improved over previously installed systems. The CyberData presence in the Telin offering represents Telin’s goal of being a single source for a greater variety of products and services to sell.

Visit https://telin.com/

Infobip is growing rapidly, and that growth is fueled by innovation. Recently, Infobip was recognized as a Fast Company Most Innovative Company for 2024. In this podcast, Ethan Gustav gives us an update on how Infobip is maintaining fast growth. “We were recognized in the automotive category. We created a very cool experience, in WhatsApp for Uber, where Uber users could order their ride through their WhatsApp and powered by a chatbot, which really was like interacting with a human. GenAI is, is enabling us to do some really cool things,” adds Ethan. The recognition placed company in a space alongside companies like NVIDIA, Google and Microsoft and YouTube. We also learn about Infobip’s 10DLC, a critical part of Infobip’s telecom story. As we enter the second half of 2024, Ethan gives us a look at major ongoing and emerging trends.

Visit https://www.infobip.com/

“Everything I've talked about is baked into our product”

“It should come as no surprise to anyone that the message really underpinning Cisco's story across the board is around AI,” says Kristyn Hogan,  Vice President of Global Collaboration Partner Sales at Cisco. “When we think about how Cisco collaboration, and Webex, are really leaning into that message, there's one north star: experiences matter. That's what is guiding us.”

In this podcast we learn that Cisco is guided by a changing workplace landscape and work itself being re-imagined.  AI is to be deployed to create virtual agents who sound and act natural, and “not robotic”.

“Several months back, we went live with some of those AI assistant features in our meetings portfolio. It's changed the game. When you record a meeting, at the end of the meeting, you get an email with a beautiful, accurate summary of the meeting and action items already assigned. We've polled our customers and 80% have said they've seen significant time savings just from that one feature.”

We also hear about Cisco’s partner story.  “We have enabled over 30,000 partner sellers’ year to date, and the year's not over.”

Kristyn stresses that AI is “baked into every product”. Recorded on the same day as the closing celebration featuring a private concert with Elton John, Kristyn notes that these AI features are not simply add on SKUs. The Las Vegas Review Journal, in reporting on Sir Elton’s concert, described Cisco as an AI company.

Visit www.cisco.com

More Cisco News

Kristyn Hogan: Experiences Matter, Cisco Live Podcast