Hard Shop Life JDI Coaching

In this episode, Coach J and The GMan discuss the concept of winning and what it means in your service department. They stress the need of setting goals, celebrating small victories, and continuously striving for improvement. It’s ultimately important to have a winning mindset and empathy in leadership, in order to lead a winning team. … Continue reading #010: HSL Best of Episode: Are You Winning?

In this episode, Coach J and the GMan take the five things you can do today to have the biggest improvement on your Service Departments performance. These strategies are used by your hosts in dealerships all over the country and they found them to be the most impactful. Listen in to learn what they are … Continue reading #080: 5 Things to Improve Service Department Performance

In this episode, Coach J and the GMan explore what happens when your top performer becomes your boss! When you have a team member that you believe you can’t live without, you run the risk of that person becoming entitled. That entitlement can turn a good employee into a bully and eventually into the person … Continue reading #009: HSL Best of Episode: Who’s in Charge

In this episode, Coach J and G-Man discuss the differences between being strategic vs tactical in business. They discuss the separation between the two ways of thinking/executing and how both are used together. They emphasize the importance of thinking strategically and systemically to achieve desired goals. Listen in, you may be using tactics and not … Continue reading #079: Strategic vs Tactical

In this episode, Coach J and the GMan discuss the importance of respect and leadership in managing people. They explore the difference between being liked and being respected, and how focusing on respect first can lead to better results. The key components of a good leader are providing clear expectations, clear directives, and . They … Continue reading #008: HSL Best of Episode: Leaders – Like vs Respected

In this episode, Coach J and the GMan take on the age old debate of Open Drive vs Closed Drive. The hosts discuss the pros and cons of both systems, with one host leaning towards the open drive and the other towards the assigned appointment drive. There are many benefits and negatives to either option. … Continue reading #078: The Age Old Debate – Open Drive vs Closed Drive