HEARTfelt Intelligence Radio ACEIRT™ Podcast Community

Emotional Intelligence skills form the foundation for effective response to setbacks and disappointments. Everyone has unmet expectations, disappointments or challenging problems. The way these are handled, coped with and responded to sets the tone for overall success.
Resiliency is about making positive, constructive choices. It looks forward from setbacks and disappointments with optimism, hope and renewed tenacity. Without resilience, too many experiences focus on the past with regret and sorrow.

Most people have distinctive personality traits – which is their way of dealing with the world
(both inwardly and outwardly). The reality is we need to deal with all differing personality types
(just as others need to deal with our personality foibles!). Understanding what causes people to
behave the way they do and having strategies to better influence these people will definitely
help make your life easier and more successful.

For most organizations, human resources account for 40-60% of expenses. Aside from the platitudes and self-serving statements about investing in people, the reality is that success depends on getting the highest possible return on this expense. Frequently, optimizing productivity through people is overlooked.

Typically, there is an assertion that professionalism and emotions are separate and inconsistent. For many, there is deep training that feelings don’t belong in the workplace. Cold, calculating reason is what professionalism is about…. Or is it?

Professional athletes recognize the value of coaching. More and more, people are turning to executive and life coaches to facilitate the achievement they desire. Targeted results with quality guided development lead to dramatic results.

Health care takes the relationship between the patient and caregiver seriously. The connection is critical to generating positive outcomes. When care providers attempt to treat illnesses instead of people, they’ve missed their calling. Health care is about treating people (patients). Inherently, this is about communication, compassion, kindness and relationships. Patients look to people they know, like and trust.