Humanise The Numbers - for ambitious accountants in practice Paul Shrimpling

You’d probably agree that, if you get to a place where you have a strong collaborative relationship with a client and you're doing what you can to educate them and to protect the best interests of their business, you're going to be building a deep relationship, a loyal, long-standing relationship, with that particular client.And it was those three factors – collaboration, education and protection – that stood out as the valuable elements of this discussion with Mike Dean of Whisper Claims, as...

Have you ever wondered how you can build greater capacity into your firm so that you free up your people to do more of the higher-value work? In this podcast discussion with Dave and Andy from FD Intelligence, we unpack the value, the power, the simplicity, arguably, of introducing robot process automation into your firm in a deeper way. If you're not already working with it, you should take this deadly seriously. I think this is a profoundly valuable discussion with both Dave and A...

Do you know that feeling you get when you meet someone who's excited about, and who clearly loves, what they're doing, someone who is completely engaged as a leader in running their accounting firm? That joy and enthusiasm is infectious! In this podcast discussion with Jessica Pillow of Pillow May Accountancy, you'll hopefully experience what I did when talking with Jessica – a sense that she loves what she's doing and loves how her firm works, delivering exactly what she wants from lead...

How do you take the customer’s viewpoint of your accounting firm’s service offering from a 'would-like' to a 'must-have' perspective, as when you get to 'must-have' they're more likely to buy more and to pay more because the perceived value is potentially higher? We welcome on this podcast discussion Vangelis Kyriazis, the co-founder and CEO of Syft, builders of a KPI reporting product, now with 150,000 business customers worldwide and working through 3,000 accountancy firms. Vangel...

The key question – how do you and your firm make a difference? – makes a difference in the conversations you have with your current team members when it comes to connecting them up with the real meaning behind what you're doing. Making a difference and communicating that will also help you connect with potential future employees so that they're more likely to join your firm rather than another, ultimately making a difference to the business owner clients that you currently work with, as ...

If you or a loved one is unfortunate enough to need a medical or surgical procedure, chances are you'd prefer, for example, to have a kidney transplant specialist, if you needed a kidney transplant, rather than consulting with a general practitioner or even a general surgeon. On this podcast, Reza Hooda talks about the fact that your business clients would prefer to work with a specialist in their field, their market, their sector, rather than with a generalist. But Reza also makes the p...