28 min
S3E5: Leading a support team through the ins and outs of AI with Mercer Smith Quality Conversations with Klaus
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- Business
Klaus’ guest this episode is Mercer Smith. Mercer is a dynamic and driven CX leader who has worked with companies like Wistia, Atlassian, Trello and now PartnerHero.
Mercer likes to empower customer service teams, so we talk about what that looks like in an era of change. How do you persuade a team to embrace AI when they are wary? How do you embrace AI if you are wary? Find the full transcript and show notes here: klausapp.com/blog/quality-conversations-mercer-smith
Klaus’ guest this episode is Mercer Smith. Mercer is a dynamic and driven CX leader who has worked with companies like Wistia, Atlassian, Trello and now PartnerHero.
Mercer likes to empower customer service teams, so we talk about what that looks like in an era of change. How do you persuade a team to embrace AI when they are wary? How do you embrace AI if you are wary? Find the full transcript and show notes here: klausapp.com/blog/quality-conversations-mercer-smith
28 min