3 episodes
Service communication master class Anna Bronshteyn
-
- Business
We are happy to share our experience about service communication with you! Like Subscribe share 3
-
In this episode we want to focus on different types of customers
We talk about four types of customers, which are the driver, the analyst, the amiable and the expressive, mentioned in the customer types model by David Merril and Roger Reid.
-
Service communication via telephoning
Every kind of service communication has its rules even such a classical channel as telephoning. So we are happy to share our tips and tricks with you! :)
-
Service communication: mistakes and failures via social media
What to avoid and what to mind about service communication via social media 3