Unstoppable Profit Podcast Hosted by Mike Stromsoe Mike Stromsoe

Service excellence, consistency, attention, empathy, and appreciation. How can these transform your customer relationships and set you apart in the marketplace?

In our latest podcast episode of the Unstoppable Profit Podcast, Mike had the pleasure of speaking with Frank Favaro about the incredible power of empathy in business. They explored Frank’s fascinating background and dissected five key categories that can elevate any business.

They dove into the critical role of empathy, not just as an abstract concept but as a practical skill that can shape how you understand and meet customer needs. Through real-life examples from Frank’s career, we drew connections between understanding client experiences and achieving superior service. Frank also emphasized the importance of consistent client engagement and how the best in the business go beyond policy renewals to build meaningful relationships. Moreover, they highlighted the significance of a strong company culture and a clear vision as your North Star.

Highlights:



* Emphasizes the parallels between sports and business in cultivating a winning attitude and approach.

* Explores service excellence, consistency, attention, empathy, and appreciation as pillars for business success.

* Highlights empathy as a crucial skill for understanding and serving customers effectively.

* Stresses the importance of aligning with clients’ perspectives to meet their needs better.

* Advocates for continuous and meaningful interaction with clients beyond policy renewals.

* Differentiates through pricing, innovation, and superior customer experience driven by skilled employees.

* Underscores a strong company culture and vision as guiding principles for employee performance.

* Discusses exercises for developing empathy, especially useful in service-oriented roles.

* Combines the need for developed skills and strong will to deliver exceptional service.

* Encourages tackling challenges head-on to earn customer loyalty and trust.



About Frank Favaro:

Frank Favaro is an entrepreneur and President of ServeCentric in Munroe Falls, OH. In early 2021, Favaro transitioned from being one of the nation’s top Account Executives in the mechanical service industry to founding his own consulting business. Since then, he has become the leading customer experience consultant in the mechanical service industry, serving the Mechanical Contractors Association of America and acting as the Customer Experience (CX) Educator for the National Education Initiative. Favaro’s excellence was recognized when he was named the 2022 CX Consultant of the Year at the Customer Service Revolution Conference.

Favaro works with companies to implement systems utilized by world-class businesses such as The Ritz Carlton, Chick-fil-A, and Harley-Davidson, helping them elevate their customer experience standards. Beyond his consulting business, he hosts The People Business podcast, focusing on enhancing personal and professional relationships.

Understanding the challenges businesses face, Favaro is dedicated to helping them succeed by investing in customer experience. He has led teams in sales, customer experience, and service excellence across six industries. His first 20 years were dedicated to excelling in wrestling, where he was an Ohio State wrestling finalist and captain of the 1996 state and national championship Walsh Jesuit Wrestling team. Now, he channels that same passion into helping others achieve success in business and life.

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe

The Unstoppable Profit Producer

Call 800-770-9984

Email: vip@upplife.com

Website: http://unstoppableprofitproducer.com/

Are you hiding behind your shadows? Today’s Mike features the incredible Donna Serdula, an authority in LinkedIn branding and business, who’s here to help you own and share your story purposefully.

Donna Serdula joins us to discuss the imperative of crafting your LinkedIn profile to truly reflect who you are and where you want to go. We’ll explore how to overcome imposter syndrome, the significance of sharing your personal story, and the must-have elements for an outstanding LinkedIn profile. Plus, Donna will share her invaluable tips on maintaining authenticity and making genuine connections that build trust in the business world.

And if you’re looking to elevate your LinkedIn game, Donna’s here to help you every step of the way with her website http://www.linkedin-makeover.com/, offering professional support and insights. So, stay tuned as we break down the art of transforming your online presence.

Get ready to step out of the shadows and into the spotlight – let’s dive in!

Highlights:



* Control the narrative of your journey and how others perceive you.

* Present your true self to build genuine connections and trust with your audience.

* Utilize LinkedIn to position yourself as an industry expert through engaging content.

* Recognize and embrace your strengths to overcome feelings of inadequacy.

* Add personal touches to your LinkedIn profile, reflecting your personality and values.

* Update your LinkedIn profile at least annually, with quarterly reviews for deeper adjustments.

* Use this section for a compelling digital introduction highlighting identity, purpose, and impact.

* Leverage video uploads and content creation tools to share your story effectively.

* Engage team members as brand ambassadors, enhancing your company’s reach on LinkedIn.

* Embrace AI strategically, maintaining a human touch and a clear vision in storytelling.



About Donna Serdula:

Her expertise in professional branding and her proven track record of helping individuals and companies tell their stories and elevate their brands, especially on platforms like LinkedIn, makes her insights invaluable for listeners seeking to enhance their online presence.

With her extensive experience and notable achievements, including features in prestigious publications and a substantial following on social media, Donna brings credibility and authority to any discussion on networking, branding, and leveraging LinkedIn for business success. Her topics of expertise, ranging from optimizing LinkedIn profiles to fostering strong relationships online and offline, resonate with the podcast’s audience of agency entrepreneurs striving for unstoppable growth.

It’s her Website, LinkedIn-Makeover.com, where she and her team of over 20 writers and coaches help people collide with opportunity and transform their lives via future-forward career branding. She has authored two editions of LinkedIn Profile Optimization FOR DUMMIES.

She has been featured on Forbes, Business Insider, Time’s Money Section, Wall Street Journal’s Market Watch, LA Times, NBC, SiriusXM Radio’s The Focus Group, and many other news outlets.

Donna has more than 45K followers on LinkedIn and 48K on X, and she always shares her podcast interviews on all her social media channels.

Website: http://www.linkedin-makeover.com/

Linkedin: https://www.linkedin.com/in/todonna

Facebook: https://www.facebook.com/LinkedInMakeover/

IG: https://www.instagram.com/donnaserdula/

Twitter: https://twitter.com/donnaserdula

Welcome back to part two of this insightful conversation with Joey Coleman!. If you thought part one was packed with wisdom, you’re in for even more eye-opening insights and if you missed part 1, be sure to listen to Episode 265!

Joey dives deeper into the high cost of losing employees, highlighting the necessity of hiring and retaining top talent for consistent deliverables. We’ll explore why leaders shouldn’t bear the entire burden of employee experience and how empowering others can lead to sustainable growth. Discover the crucial practice of leading by example through self-care and the important lesson that taking care of your team can yield remarkable ROI.

This episode also emphasizes the importance of empathy, particularly through reading fiction and nonfiction. Joey and Mike share strategies for adapting to changing workplace dynamics and understanding new employee expectations.

Highlights:



* Leaders must adapt to changing environments, including new technologies and remote work, to ensure business survival.

* High employee turnover can cost businesses between 100% to 300% of a departing employee’s annual salary.

* An effective employee referral program can be a crucial strategy for acquiring top talent and reducing turnover.

* Hiring individuals dedicated to improving employee experience can significantly reduce turnover and enhance team performance.

* Treat employees as valuable assets, not just resources, to foster loyalty and high performance.

* Leaders should empower others to manage employee experience rather than trying to handle all aspects themselves.

* Fair and competitive compensation is essential for retaining high-performing team members and ensuring quick ROI.

* Develop empathy by reading and understanding different perspectives, improving decision-making and relationships with employees and customers.



About Joey Coleman:

Joey Coleman helps companies keep their customers and employees. As an awardwinning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days@ methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.

https://joeycoleman.com/

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe

The Unstoppable Profit Producer

Call 800-770-9984

Email: vip@upplife.com

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!

Have you ever wondered what truly makes a company stand out in the eyes of its customers *and* employees? Today we break down the art of never losing a customer or employee again with our extraordinary guest, Joey Coleman. Joey, an expert in creating unforgettable customer experiences, joins host Mike Stromsoe to unravel the secrets behind his 100-day plan from his groundbreaking book. We’ll explore real-life adventures, including a near-fatal bike ride down a volcano, and dive into Joey’s vault of resources designed to support long-term success in business and careers. Together, Mike and Joey uncover the importance of fostering an engaged culture, the evolving expectations of modern employees, and the crucial role of leadership in providing growth and mentorship.

Join us as we discuss transforming the traditional sales mentality, the value of earning trust through positive interactions, and the power of making things right when mistakes happen. So, gear up and get ready to transform your approach to customer and employee retention with invaluable strategies from Joey Coleman.

Don’t miss Part 2 of our conversation with Joey Coleman next week, more insights, actionable tips, and inspiring stories to come!

Highlights:



* Create exceptional experiences in the first 100 days to foster long-term relationships.

* Customer experience is proactive; service is reactive problem-solving when issues arise.

* Treat potential customers like current ones to build trust and loyalty for future interactions.

* Admit your errors, take responsibility, and strive to make things right to maintain credibility.

* Design interactions that evoke positive emotions to make customers feel seen and valued.

* Engage employees by prioritizing their personal and professional growth, fostering a supportive culture.

* Discuss employees’ future roles to keep them motivated and aligned with company goals.

* Regular, meaningful check-ins focus on human connections rather than mere procedural reviews.



About Joey Coleman:

Joey Coleman helps companies keep their customers and employees. As an awardwinning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days@ methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.

https://joeycoleman.com/

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe

The Unstoppable Profit Producer

Call 800-770-9984

Email: vip@upplife.com

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!

Sharing an arsenal of strategies to help you grow your business and create wealth, especially for financial agencies. Our host, Mike Stromsoe will dive into the importance of focus, discipline, and learning from others’ experiences to become massive implementers.

He is bringing you his 11 innovative ways to enhance communication and customer engagement through platforms like video, email, and optimized websites. Listen in for some practical marketing strategies, including eye-catching website banners, engaging text messages, and impactful social media campaigns.

We’ll share the exciting backstory of Rough Notes Magazine, reveal the upcoming AI portal, and highlight the power of creating “wow” packages for a lasting impression. Additionally, we’ll discuss the benefits of starting your own podcast and repurposing its content for various platforms.

Don’t miss out on the top email subject lines—email us to get the list!

Highlights:



* The importance of communication and meeting clients where they are.

* New strategies to reach 100% of the marketplace.

* Emphasizes the importance of using phones for communication, not just email or snail mail.

* Prioritize mobile-friendliness and banners on their website to improve online presence and reach potential clients

* Discusses various marketing strategies for real estate agents, including networking and podcasting.

* Rough Notes magazine has been around for 146 years, with a rich history in the life insurance industry.

* Repurpose podcast content for various marketing channels.



Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe

The Unstoppable Profit Producer

Call 800-770-9984

Email: vip@upplife.com

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!

 

Terren Moore, an Agricultural Insurance Specialist, joins me to discuss the importance of taking action and having a positive mindset in order to be successful in the insurance industry. Terren shares that his recent success was due to a shift in mindset and a goal-oriented approach. Are you taking the right actions to grow your business?  From niche marketing to social proof to beneficial networking, listen in as Terren discloses his actions that took him to the next level.

Highlights:



* Positive action can change every negative situation.

* When you take action two things can occur, success or a lesson learned.

* There is inherent value in networking with successful individuals in the same industry.

* Focus on niche to establish yourself apart from the others.

* Developing your social proof builds trust with current and potential customers.

* Having a streamlined process for handling leads creates a better customer experience



About our Guest:

Terren Moore started farming at the age of 15 after seeking new interest in his FFA chapter. His story as a first generation farmer has been recognized across the nation on television and several magazines. He began his insurance career with Texas Farm Bureau in 2018 before he opened his own agency in 2021. His farm operation and office are located in Greenville, TX where he grows sweet corn, peas, okra, and turnip greens. On the weekends he enjoys working on his farm and leading worship at his local church in Greenville. He is a member of the National Corn Growers Association and is passionate about his business and the ag industry.

https://www.mfi-services.com/

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe

The Unstoppable Profit Producer

Call 800-770-9984

Email: vip@upplife.com

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!