48 min.
Helping Small Business Grow and Creating Happy Customers with Ben Ho DAWN Cast
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- Non-profit
One question that affects business at all levels is: 'How to make customers happy?' Ben Ho has created a business called yesloyal with the main focus of customer satisfaction. A former employee of HP and Ingram Micro in the Market and Business Development sectors, and with a Master of Business Administration from the Australian Institute of Business, he is incredibly qualified to answer why customer satisfaction is so important in helping small business grow.
Starting yesloyal in December 2017 with his brother, Hogan, he has created loyalty programs for numerous businesses to create happy customers and improve sales. A proponent of small business, he is an active member of SWEH (South West Entrepreneurial Hub), which aims to support and represent business owners in the South West. He sat down with Dai Le to discuss customer satisfaction, why the dictionary is his favourite book, and his enthusiasm in sharing his knowledge with others.
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Timestamps
00:00 - Introduction
00:52 - What is yesloyal?
03:42 - Getting and keeping loyal customers
06:50 - Ben's drive and wanting to flourish
08:10 - Challenges along the way
12:37 - What motivates you to do what you do?
15:50 - Looking after your wellbeing with the PERMA model
21:18 - The current state of yesloyal
30:20 - Dealing with people who tell you no
32:12 - NLP - neuro-linguistic programming
33:54 - Mentors and coaches, and the differences between them
37:23 - Having a near death experience changing your view on life
44:07 - Future plans
_____________________________________________________________
CONNECT WITH US!
DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!
OUR WEBSITE - https://dawn.org.au/
FACEBOOK - https://www.facebook.com/DAWNMediaLtd
TWITTER - https://twitter.com/DAWNMediaLTD
LINKEDIN - https://www.linkedin.com/company/dawn...
INSTAGRAM - https://www.instagram.com/dawnmedialtd/
_____________________________________________________________
CONTACT US!
What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!
info@dawn.org.au
One question that affects business at all levels is: 'How to make customers happy?' Ben Ho has created a business called yesloyal with the main focus of customer satisfaction. A former employee of HP and Ingram Micro in the Market and Business Development sectors, and with a Master of Business Administration from the Australian Institute of Business, he is incredibly qualified to answer why customer satisfaction is so important in helping small business grow.
Starting yesloyal in December 2017 with his brother, Hogan, he has created loyalty programs for numerous businesses to create happy customers and improve sales. A proponent of small business, he is an active member of SWEH (South West Entrepreneurial Hub), which aims to support and represent business owners in the South West. He sat down with Dai Le to discuss customer satisfaction, why the dictionary is his favourite book, and his enthusiasm in sharing his knowledge with others.
_____________________________________________________________
Timestamps
00:00 - Introduction
00:52 - What is yesloyal?
03:42 - Getting and keeping loyal customers
06:50 - Ben's drive and wanting to flourish
08:10 - Challenges along the way
12:37 - What motivates you to do what you do?
15:50 - Looking after your wellbeing with the PERMA model
21:18 - The current state of yesloyal
30:20 - Dealing with people who tell you no
32:12 - NLP - neuro-linguistic programming
33:54 - Mentors and coaches, and the differences between them
37:23 - Having a near death experience changing your view on life
44:07 - Future plans
_____________________________________________________________
CONNECT WITH US!
DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us!
OUR WEBSITE - https://dawn.org.au/
FACEBOOK - https://www.facebook.com/DAWNMediaLtd
TWITTER - https://twitter.com/DAWNMediaLTD
LINKEDIN - https://www.linkedin.com/company/dawn...
INSTAGRAM - https://www.instagram.com/dawnmedialtd/
_____________________________________________________________
CONTACT US!
What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!
info@dawn.org.au
48 min.