DAWN Cast DAWN Cast

One question that affects business at all levels is: 'How to make customers happy?' Ben Ho has created a business called yesloyal with the main focus of customer satisfaction. A former employee of HP and Ingram Micro in the Market and Business Development sectors, and with a Master of Business Administration from the Australian Institute of Business, he is incredibly qualified to answer why customer satisfaction is so important in helping small business grow. 



Starting yesloyal in December 2017 with his brother, Hogan, he has created loyalty programs for numerous businesses to create happy customers and improve sales. A proponent of small business, he is an active member of SWEH (South West Entrepreneurial Hub), which aims to support and represent business owners in the South West. He sat down with Dai Le to discuss customer satisfaction, why the dictionary is his favourite book, and his enthusiasm in sharing his knowledge with others. 



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Timestamps



00:00 - Introduction

00:52 - What is yesloyal?

03:42 - Getting and keeping loyal customers

06:50 - Ben's drive and wanting to flourish

08:10 - Challenges along the way

12:37 - What motivates you to do what you do?

15:50 - Looking after your wellbeing with the PERMA model

21:18 - The current state of yesloyal

30:20 - Dealing with people who tell you no

32:12 - NLP - neuro-linguistic programming

33:54 - Mentors and coaches, and the differences between them

37:23 - Having a near death experience changing your view on life

44:07 - Future plans



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CONNECT WITH US!



DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us! 



OUR WEBSITE - https://dawn.org.au/

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INSTAGRAM - https://www.instagram.com/dawnmedialtd/



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"I just made sure that if I was passionate, if I believed in it, and if I could see the benefit, I just went ahead and did it."



What makes a successful entrepreneur? 2019 Fairfield City Women's Day Award winner, Le Ho, followed this mantra when starting her many successful businesses. From running  bridal shoe stores to taking Capital City Waste Services from the brink of bankruptcy to a $10 million turnover, she was also a 2017 Finalist of the NSW Business Woman of the Year Award. When asked about business advice, she reiterates time and time again to never give up and to rediscover that entrepreneurial spirit that originally captivated you. Happily retired, she continues to spend time educating people on what makes a successful entrepreneur, and the many business tips for success. She sat down with Dai Le to discuss what can and can't be recycled, a multitude of recycling facts, and her successful entrepreneur story. 



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Timestamps



00:00  Introduction

01:07  Beginning her business journey

08:09  Dealing with setbacks

08:51  Never giving up

12:58  Pivoting your business

14:39  Working hard as a refugee

20:43  Running a Waste Management business as an Asian woman

24:42  Identifying what you can recycle

32:38  Creating social impact

34:50  Advice for refugee business owners

37:15  Starting out as an entrepreneur



_____________________________________________________________



CONNECT WITH US!



DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us! 



OUR WEBSITE - https://dawn.org.au/

FACEBOOK - https://www.facebook.com/DAWNMediaLtd

TWITTER - https://twitter.com/DAWNMediaLTD

LINKEDIN - https://www.linkedin.com/company/dawn...

INSTAGRAM - https://www.instagram.com/dawnmedialtd/



_____________________________________________________________



CONTACT US!



What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!



info@dawn.org.au

A staunch supporter of equality, Sibongkosi Moyo is a Social Entrepreneur and passionate about making positive changes in her community to the benefit of all. She describes herself as a social entrepreneur, engineer, writer, and speaker, as well as being the Director and Co-founder of Love Alive Foundation, an organisation that helps orphaned and vulnerable children in Zimbabwe get access to vital education and opportunities to grow. She is also passionate about seeing more women venture into STEM careers and as a proud Zimbabwean Australian, she understands the incredible importance of diversity and inclusion amongst the community. She sat down with Dai Le to discuss the journey she has undertaken from start to finish. 



Articles written by Sibongkosi can be found at: www.sibomoyo.com



Timestamps



00:00 - Introduction

02:12 - The impact of coronavirus on the African-Australian community

05:46 - Writing an article called "Let's Talk About Race"

07:28 - Arriving in Australia as an international student

12:47 - Giving back to the community with the Love Alive Foundation

16:09 - Staying connected to Zimbabwe with the family business

17:24 - Hurdles that have been faced

25:45 - Death of George Floyd

28:53 - Being involved with Rotary Australia

30:02 - Mentors that have helped Sibo

30:58 - Lessons learnt on the journey

32:25 - What would like people to remember you for?



_____________________________________________________________



CONNECT WITH US!



DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us! 



OUR WEBSITE - https://dawn.org.au/

FACEBOOK - https://www.facebook.com/DAWNMediaLtd

TWITTER - https://twitter.com/DAWNMediaLTD

LINKEDIN - https://www.linkedin.com/company/dawn...

INSTAGRAM - https://www.instagram.com/dawnmedialtd/



_____________________________________________________________



CONTACT US!



What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!



info@dawn.org.au

We help thought leaders, CEOs, Business owners to:

👉 Create consistent content easily

👉 Shape powerful stories about your brand

👉 Bring out the natural and authentic voice in you

👉 Produce content that is genuine, relatable and educational

👉 Easily shared bite-sized social media snippets 



Why?

👉 Your audience wants genuine, relatable and educational content that speaks to them 

👉 Content that has a powerful story. 

👉 They don’t want to be sold to

👉 They want to connect with you authentically



📝 PERSONALISED QUESTIONNAIRE

Develop a personalised questionnaire that will bring out the best answers from you to showcase your life achievements, goals, business offerings, expertise on current topics and industry knowledge.



🎬 SPECIALIST INTERVIEWER

You will be scheduled for a 15-30 mins interview with our expert host who will conduct a professional interview with you via Zoom. The easy-going, friendly and experienced host will make it easy for your answers to come across natural and authentic.



🎥 CONTENT

We will provide you with the full video recording and transcription file for you to use as content e.g. you can get your team to design images, write blog articles or social media posts.



🙌 SOCIAL MEDIA SNIPPETS

You can get us to edit the recording into bite-sized 1 min content to use across your social media.



INTERESTED?

Reach out to us at info@dawn.org.au

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OUR WEBSITE - https://dawn.org.au/

FACEBOOK - https://www.facebook.com/DAWNMediaLtd

TWITTER - https://twitter.com/DAWNMediaLTD

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INSTAGRAM - https://www.instagram.com/dawnmedialtd/

"Why are we so disconnected from food now and why don't we care?"



This is the question Thanh Truong, a self-described 'Fruit Nerd', is attempting to answer through his passion for cooking. He is exceptionally passionate about fruits and vegetables, and the benefits these contribute to a healthy diet. After all, good food starts with good produce. Thanh is eager to educate Australians on where their food comes from and the behind-the-scenes knowledge of the subtle differences on every piece of produce. Thanh and his friend, Duncan, were Runners-up on the  Channel 7 cooking game show Plate of Origin. Representing Vietnam, he successfully brought Vietnamese cuisine to the spotlight and shined the light on the dishes he grew up with. Moving on from Plate of Origin, he is now pursuing a Masters in Food Systems & Gastronomy to further educate himself on the incredible benefits and possibilities of blending fruits and vegetables. He sat down for a chat with DAWNCast founder, Dai Le, to discuss Plate of Origin, the hidden truth of fruit and vegetables, and his plans for the future. 



Timestamps



00:00 Introduction

00:50 Bringing Vietnamese dishes to the spotlight

05:21 Plate of Origin

07:17 Journey to becoming the 'Fruit Nerd'

13:12 Why fruit and vegetables?

17:45 Working for the family business

22:13 Educating the Australian consumer

27:31 Controversy over Vietnamese flag

34:35 Sorrows of War

36:40 Setting the foundations of food for the next generation

37:10 Mentors on Thanh's journey

39:15 Pushing through dark moments and redefining himself

42:46 Representing Vietnam on Plate of Origin

44:38 Where to now?



_____________________________________________________________



CONNECT WITH US!



DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us! 



OUR WEBSITE - https://dawn.org.au/

FACEBOOK - https://www.facebook.com/DAWNMediaLtd

TWITTER - https://twitter.com/DAWNMediaLTD

LINKEDIN - https://www.linkedin.com/company/dawn...

INSTAGRAM - https://www.instagram.com/dawnmedialtd/



_____________________________________________________________



CONTACT US!



What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!



info@dawn.org.au

"One thing that is common to every culture, every generation is life."



An important quote from Chee Fah, it highlights the fact that every human, no matter their position or background, is inherently all on the journey of life. A survivor of Stage 4 Cancer, Chee has dealt with a pivotal career change, devastating cancer diagnosis, and the unfortunate passing of his wife. Chee is the senior pastor of Clayton Church of Christ in Melbourne, Victoria, Australia. 

He sat down with Linh Podetti to share his life experiences and have a discussion around his Christian faith and the strength and courage that humans can bring out when going through difficult times. 





Timestamps

00:00 - Introduction

00:50 - Being diagnosed with cancer at the age of 24

03:54 - Having faith to stay mentally strong

06:17 - When something bad happens, people ask "why me?"

08:09 - Cancer treatment process, being in remission for over 10 years

11:25 - Chee's wife passing away

14:48 - It is not about asking why bad things happen

19:52 - God is always reaching out, we are more open during adversity

27:31 - Message to the audience

30:00 - What would you like the world to remember you for?



_____________________________________________________________



CONNECT WITH US!



DAWN is always eager to learn and share stories from different perspectives. If you have a story to share or know someone who is championing Inclusion & Diversity, please contact us! 



OUR WEBSITE - https://dawn.org.au/

FACEBOOK - https://www.facebook.com/DAWNMediaLtd

TWITTER - https://twitter.com/DAWNMediaLTD

LINKEDIN - https://www.linkedin.com/company/dawn...

INSTAGRAM - https://www.instagram.com/dawnmedialtd/



_____________________________________________________________



CONTACT US!



What topics do you like to hear about? Do you have questions you like us to answer in our podcasts? Let us know!



info@dawn.org.au