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Keyss Too Thee Shopp Secret Keys Podcast
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Welcome, this is a podcast designed to provide the coffee retail professional, with insights, inspiration, and the tools you will need to grow and advance your coffee career or coffee business. Together we learn from experts both in and outside the coffee industry as they deliver specific,
practical, and actionable advice about barista work, management, leadership, personal development, and anything else that will help you achieve success.
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EP1 :How to respond to Negative Feedback
How we respond to negative feedback will have a big impact on how our business grows. The trouble is that we tend to not take kindly to negative feedback and respond with either dismissiveness, avoidance, or defensiveness. We leave a lot of value on the table when we don't embrace critique and use it to our advantage.